Dwayne Greene Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Charlotte, North Carolina, United States

Support the ongoing improvement of business systems by monitoring system to ensure availability to all system users and perform necessary maintenance to support network availability. Assist in network modeling, analysis, planning, and coordination between network and data communications hardware/software and administer network security measures. Develop and execute system testing to ensure efficient network operation without interruption. Monitor all business software/hardware systems to identify and resolve key problems through data analysis and quality testing including lead the analysis and testing of servers, desktop and laptop computers, phones, tablets, smartphones, software deployment, security updates, patches and configuration changes. Held direct accountability for data collection, analysis and integration, cross-functional collaboration and alignment of IT system requirements with business needs.• Support LANs, WANs, network segments, Internet and intranet systems• Responsible for installing and configuring new hardware and software• Responsible for adding, removing, and updating user account information, resetting passwords, etc.• Troubleshoot reported problems and analyze/isolate issues• Responsible for maintaining network and system security• Responsible for performing routine audits of systems and software• Monitor networks to ensure security and availability to specific users• Evaluate and modify system performance• Identify user needs, answer technical queries and assist users• Maintain integrity of the network, server deployment and security• Maintain network facilities in individual machines, such as drivers and settings of PCs as well as connected devices• Administer servers, desktop and laptop computers, phones, tablets, smartphones, software deployment, security updates, patches and configuration changes• Install new voice and data locations and manage organizational moves, adds and changes

Charlotte, North Carolina, United States

Engaged in sales reporting and analysis of all aspects of the Sales operation including pipeline, performance metrics, trends, forecasting and opportunities at team and regional levels. Conducted sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages and reports. Defined, tracked and reported actual performance against targets and metrics. Developed and delivered key performance metrics, dashboards and reports that enable the Sales leadership team to track, measure and drive performance improvement including sales force productivity. Tracked pipeline creation, velocity and closure at individual Sales reps, team and regional levels.• Directed and managed daily sales and operations.• Directed and coordinated activities to generate sales. Managed staff and assigned specific duties.• Directed all advertising and marketing opportunities.• Determined staffing requirements, interviewed, hired, developed and managed employees.• Prepared budget, managed revenue/expenses, drove new customer acquisition and ensured great customer service.• Authorized all expenditures in adherence to annual budget.• Reviewed Profit and Loss Statement, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing improvement.• Ensured all employees were properly trained and licensed based on state and local requirements.• Responsible for actively resolving customer problems and to ensure disconnect rate is maintained at the lowest level possible.

Charlotte, North Carolina, United States

Oversaw functionality of elevator and lobby media players and related components in a national real-time news, information, and advertising network. Identified less than satisfactory performing units. Directly managed and developed QA of the configuration of switches and routers for field deployed devices. Maintained regular media player calibrations and monthly check-ins with technicians, shared progress updates, audited results as needed. Led meetings with staff, technicians, and leadership teams to identify process improvements. Collaborated on training initiatives to increase quality assurance. Delivered regular quality reports/trend analysis and made recommendations to enforce compliance and increase the customer experience.• Responsible for the inspection and quality control of media players and related components in a national real-time news, information, and advertising network.• Responsible for configuration of switches and routers for field deployed devices.• Performed Quality Control services for multiple form factor media player builds.• Verified script loads on media players.• Verified unique technical network configuration and player names.• Inspected and verified Real Estate Logos, messages, Ads and other content on players.• Maintained accurate records for QC pass/fail by unit.• Responsible for the manufacture of integrated power supply units for elevator media players.• Sourced material and maintained appropriate inventory levels. Responsible for 30% reduction in overall component cost.• Tested and adjusted units to ensure specific voltage regulations were met.

Charlotte, North Carolina, United States

Provided project support for network infrastructure installation department of up to 25 Field Technicians, including creating and interpreting business requirements. Engaged in inventory and fleet management, documentation, and labor tracking and analysis of all aspects of the operations including scheduling (travel & per diems), performance metrics, trends, forecasting and opportunities at team level. Supported, coached and enforced where necessary the knowledge and disciplines required to achieve installation target. Defined, tracked and reported actual performance against targets and metrics. Developed and delivered key performance metrics, dashboards and reports that enable the leadership team to track, measure and drive performance improvement. Created metrics to address and eliminate issues that were causing delays in completion, resulting in fewer wasted work hours.• Managed network infrastructure installation department of up to 25 field technicians• Ensured installations were completed to technical, timeline and budgetary requirements.• Met with clients during projects to ensure milestones were achieved and changes were implemented. • Oversaw inventory levels were sufficient for workload.• Coordinated nationwide subcontractors.• Hired/trained technicians and maintained company certifications.• Responsible for fleet management, documentation, and labor tracking.

Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Pi Lambda Phi Courses: Chemistry, English, Calculus, Psychology

Computer Engineering Technology/Technician

Courses: Technical Mathematics, English, Programming, Circuit Analysis