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Philip Wright is listed as Principal Union Officer | CWU Union Representative, Equality Officer based in Leeds, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Philip Wright.
Philip Wright previously worked as Principal Union Officer at Capita and Operational Trainer at Capita.
Experienced and results-driven professional with a proven track record in leadership, coaching, and union representation within the telecommunications call centre industry. Throughout my career, I have honed my skills as a Team Leader, Trainer, and Coach, empowering teams to achieve their full potential and driving exceptional results. My expertise lies in fostering open communication channels, motivating individuals, and delivering tailored training programmes that elevate performance and foster a culture of continuous improvement. With a keen focus on customer service excellence, problem-solving, and adaptability, I am dedicated to not only meeting but exceeding organisational objectives while cultivating a positive and collaborative work environment. Passionate about driving positive change and enhancing employee engagement, I thrive in dynamic environments where innovation and teamwork are paramount. Let's connect to explore how my skills and experiences can contribute to your team's success.
A career timeline built from the work history available for this profile.
Leeds, England, United Kingdom
In my role as Principal Union Officer for CWU within the Capita O2 Partnership and as Equality Officer for the West Yorkshire Branch, my primary focus is on representing members' interests, facilitating fair negotiations, and advancing equality and diversity in the workplace. Through effective advocacy, negotiation with management, and the cultivation of.
Leeds, England, United Kingdom
In my previous role, I delivered comprehensive training content, ensuring clarity and effectiveness in delivery. I was adept at evaluating the impact of the training program and maintaining accurate records of sessions conducted. Additionally, I engaged in face-to-face interactions with new starter learners, providing guidance and support. I took ownership.
Leeds, England, United Kingdom
In my capacity as a leader, I have taken on the responsibility of overseeing a Customer Service team, consisting of up to 30 direct reports. I cultivate a culture of positivity and teamwork, fostering an atmosphere of "Can-Do" while integrating seamlessly with the existing business operations within the customer care function. My management skills are.
Leeds, England, United Kingdom
In my telecommunications industry experience, I have excelled in handling inbound customer service calls with precision and professionalism. With a keen eye for detail and a commitment to providing exceptional service, I adeptly address customer inquiries, resolve issues, and offer solutions tailored to individual needs. My track record showcases my.
Leeds, England, United Kingdom
In my previous role within a homecare provider, I delivered comprehensive training content, ensuring clarity and effectiveness in delivery. I evaluated the impact of training programs and maintained accurate records of sessions conducted. Additionally, I engaged in face-to-face interactions with new starter learners, providing guidance and support. I took.
Stockton-On-Tees, England, United Kingdom
In my leadership capacity, I took charge of supervising a Customer Retention team, managing up to 20 direct reports. I nurtured a culture of positivity and collaboration, seamlessly integrating with existing business operations within the customer care function. Demonstrating strong management skills, I ensured effective performance management, aligning.
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Philip Wright is listed as Principal Union Officer | CWU Union Representative, Equality Officer.
Philip Wright is based in Leeds, England, United Kingdom.
Philip Wright has worked for Capita, Caring Partnership, and Virgin Media O2.
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