Manager, Enterprise Operations Project Management
Philadelphia
While working here, I planned and directed the complete lifecycle of highly complex projects with budgets ranging from $10K to $1.3M. I supervised high-performing project management team of eight employees, including training and employee development. I also developed methods to monitor project progress, as well as negotiated, administered, and monitored contracts. I identified and implemented processes and procedural improvements to drive cross-functional efficiencies. And I utilized Agile, lean, and waterfall project management methodologies based on scope, schedule, and risk. I had a number of key achievements here as well, among them: ⇨ Delivered $500K year over year cost reduction by leading project to transition level one support from DevOps organizations to national operations center.⇨ Reduced application outages 20% by identifying root cause and fixing a process gap that left 8.5K production servers at risk for downtime.⇨ Decreased project completion cycle time from 12 weeks to eight weeks by implementing an Agile-based, kanban approach to project selection and management.