Peace Eze Email & Phone Number

As a Customer Service Specialist at Koolboks, I help customers resolve issues and cultivate a positive image of the company. I excel in both team environments and alone, and I have a proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. I have contributed to increasing the customer satisfaction rate by 15% and reducing the average call time by 10% in the past eight months.I have a Bachelor of Science in Mass Communication/Media Studies from ISFOP Benin University Cotonou, where I developed strong communication and media skills. I also have a passion for cosmetology, which I have applied in my previous roles as an administrative/Customer care representative at Pekuliar Properties and a personal assistant at Abik Foods and Chemicals and Equipment. I am zealous, dedicated, and hardworking, and I am always ready for new challenges and opportunities to explore competitive environments where teamwork, dedication, and group progress are encouraged. My goal is to contribute to the organization's success and growth through my skills and attributes. which I use to enhance my personal and professional appearance and confidence. I am passionate about creating positive customer experiences and contributing to the overall success of the organizations I work with. Leveraging my skills in customer relationship management, strategic account growth, and effective problem resolution, I am dedicated to driving customer success and ensuring long-term client satisfaction. I am excited about the opportunity to continue making meaningful contributions in the dynamic field of customer success

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  Benin University Cotonou

  Second Class Upper