Peace Enoh Email & Phone Number

Abuja, Federal Capital Territory, Nigeria

In my role as a Key Accounts Specialist, I manage strategic partnerships and oversee high-value accounts to drive business growth and operational success. I have served as the project manager for two major campaigns, generating high transaction volumes. Additionally, I have improved the overall chat experience for the merchant support channel, enhancing response efficiency and customer satisfaction. By automating manual report processing, I have streamlined workflows, increased accuracy, and saved valuable time for the team. My work focuses on strengthening client relationships and optimizing processes to achieve sustainable results.

Abuja, Federal Capital Territory, Nigeria

In this role, I not only managed and responded to a large number of customer inquiries and complaints but I also aided in fostering positive customer experiences. My ability to convey information with clarity and empathy not only addressed customer concerns but also enhanced the overall brand perception. My collaboration with cross-functional teams led to the identification, implementation and improvement of some business processes and eventually the quality of customer interactions.

Jos, Nigeria

Cash Operations Team Lead (February 2019 – January 2020)As the Cash Operations Team Lead, I oversaw daily cash operations, ensuring compliance with company policies and regulatory standards while driving team productivity. Key responsibilities included coordinating team schedules, assignments, and logistics to meet business demands, managing vendor relationships to ensure seamless service delivery, and conducting performance evaluations to provide constructive feedback. I also played a key role in training and onboarding new employees, instilling company policies and operational best practices.Customer Service Officer (December 2016 – January 2019)In my role as a Customer Service Officer, I delivered exceptional service to clients by addressing inquiries, resolving complaints, and ensuring customer satisfaction. I managed customer accounts, maintained accurate records using CRM software, and facilitated transactions such as account setups and payments. My focus on relationship management included training new team members and ensuring they were well-versed in company policies. I consistently demonstrated professionalism and empathy in handling difficult customer situations, which contributed to maintaining high service standards.

Assisting school administration with open days, focus groups, reaching out to potential students that have been offered admission, helping potential students with any issues they may have concerning resuming in the Business school.

Master Of Science (M.Sc.), International Business, Merit

Activities and Societies: I was a Masters' Student Ambassador and graduated with Merit

Bachelor Of Science (B.Sc.), Banking And Finance

I graduated with a Second Class Honours(Upper Division).

High School

Activities and Societies: School Dormitory Prefect/Representative