Chris Peake Email & Phone Number

ELECTRONIC DATA SYSTEMS, Plano, TX 2001-2008Business Analyst Advanced – Sales and Marketing Support (2003–2008)Global business and technical support of a sales planning and forecasting application.• Supported monthly software enhancement releases consulting with customers/requesters, gathering business requirements, testing all aspects of the enhancements to ensure clean and accurate application roll-outs.• Authored a sales application newsletter so that all application users and stakeholders were aware of changes and other vital information.• Presented application demonstrations and training sessions to large classes, conference calls, small groups and individuals ensuring employees had the appropriate level of proficiency within the sales application.• Developed a self paced interactive hands-on training program which helped meet the need of a global user base to receive basic training on-demand.• Built and maintained relationships with sales managers, sales executives, business development professionals, sales support, pursuit teams, delivery teams and business partners improving awareness of day-to-day support, maintenance and training activities.Business Analyst, Global Sales Operations (2002–2003)Application support of a sales planning and forecasting application for 4000+ global employees.• Assisted with the integration of two major sales applications to create a single sales portal. This greatly improved and simplified data entry, work flow and reporting capabilities for the sales organization and account teams.• Implemented an improved administration process for adding and maintaining user profile information reducing administration time.• Developed, maintained and delivered training collateral in order to provide crucial information to employees after enhancements and to new employees.Specialties: Pro-active, customer-focused professional with experience in a Fortune 500 IT services and consulting organization. Expertise in analyzing and gathering client requirements /needs, building strong customer relationships, techincal writing, product demonstration and providing exceptional customer service. Effective in developing interactive training collateral for global sales teams. Committed to high standards; personable; intuitive; responsive; learns quickly.

Listed skills include Crm, Business Analysis, Business Development, Analysis, and 2 others.