Pearl Mehta-Surti Email & Phone Number

Southlake, Texas

• Data input and analysis using SynXis Voice Agent system for tracking, information gathering and troubleshooting.
• Manage client experience and maintain a call quality average of 95%, exceeding the sales team average.
• Provide customer satisfaction and retention by answering inquiries and resolving problems.
• Achieved highest grossing revenue for first quarter in 2016, exceeding sales goals for our team.

Irving, TX

• Supported Regional HR Director, Manager and Generalist for 7 divisions across central region.
• Managed staffing database and coordinating paperwork for up to 45 new hires varying daily to weekly basis as well as generated various tracking reports for Human Resources while maintaining personnel files.
• Created Information Systems requests and Personnel Action Forms for all new hires and employment changes.
• Organized pre-hire paperwork including drafting offer letters, setting up drug tests, order background screening.
• Scheduled new associate first day onboarding and exit interviews.
• Answered general HR, payroll and benefits questions for new hires and associates.

Arlington, TX

• Developed relationships with non-profit organizations in the role of Outreach Chair for The Big Event.
• Promoted The Big Event organization through orientations resulting in 800 people participating in one day of service.
• Developed and handled Project Site Applications for 52 sites participating in The Big Event.

The University Of Texas At Arlington

• Executive Board member of UTA Volunteers focusing on Youth & Education issues and service projects.
• Developed relationships with non-profit organizations in the role of President for UTA Volunteers.
• Data entry, report design and analysis of community service hours in MavOrgs to maintain accuracy.
• Promoted UTA Volunteers organization through summer orientations, resulting in an increase of membership by 92 percent and general body attendance quadrupled to a total 150 members.
• Managed overall budget of $3500 for UTA Volunteers and led weekly member-focused meetings.
• Motivated and lead people to do community service work and get involved on-campus.

The University Of Texas At Arlington

• Communicated with alumni to provide information about the University; connected alumni back to alma mater, resulting in fund raising for the institution.
• Listened to the alumni feedback and paraphrased the content of messages to supervisors.

Master Of Science (M.Sc.), Information Systems (Business Analytics Track)

Activities and Societies: UTA Volunteers and Alternative Breaks Coursework: Python Programming, Advanced Statistical Methods, IS Project.

Bachelor'S Degree, Interdisciplinary Studies With Emphasis In Business And Psychology | Minor In Leadership Studies

Activities and Societies: UTA Volunteers, The Big Event, Alternative Breaks, Multicultural Mavericks, Women in Leadership, Leadership.

High School Diploma, 11-12

Activities and Societies: Mu Alpha Theta and Science Honor Society

K-10