Pedro Afonso Email & Phone Number

Brazil

Rio De Janeiro, Brazil

-Installation of switches, servers, firewalls, patch panels, DIO and various equipment in different types of racks, as well as their configuration and proper maintenance.-Troubleshoot switches, servers and network configurations.-Monitoring of ticket queues in ServiceNow.-Providing remote access for configuration via remote hands of various equipment.-BIOS, ILO, IDRAC, XClarity configuration, also including logical network configuration (TCP/IP, IP ranges, DNS, subnets, gateways, etc.)-External and internal customer service, remotely and in person.-Installation, testing, modification, organization, passage, termination and certification of UTP and Fiber Optic cabling in horizontal and vertical infrastructure and termination between racks in patch panels.-Organization, counting and survey of stock items, essential to the operation.-Use of diagnostic and troubleshooting tools such as the Fluke DSX-8000 and Viavi 5800.

Rio De Janeiro, Brazil

-Experience in code documentation and versioning using tools such as Git.-Maintenance of software quality, using processes, tools and good practices.-Experience with modern JavaScript frameworks, such as React, Node.js, and others for developing solutions.-Development of responsive and accessible web applications using HTML, CSS, and JavaScript.-Experience in working with Rest APIs and SQL queries.-Front-end and back-end development, analyzing components, organization and functionalities.-Knowledge of software testing, including unit and integration testing, and familiarity with testing tools such as Jest.

Rio De Janeiro, Brazil

-Installation, maintenance and configuration of hardware, including servers and racks, as well as BIOS configuration and remote management (ILO/IDRAC).-Responding to remote and in-person requests from various customers.-Installation and uninstallation of equipment such as switches, patch panels, firewalls, DIO, etc. As well as UTP and fiber optic cables and their certification.-Physical and logical network configuration (TCP/IP, IP ranges, subnets, gateways, etc.).

Rio De Janeiro, Brazil

-Application, maintenance and updating of structured cabling systems to improve network efficiency and data transfer speed.-Preventive and corrective maintenance of computers, generating a record of repairs, resulting in a reduction in maintenance calls and an improvement in the overall performance of the systems.-Regular installation of antivirus software and firewalls to ensure system security against cyber threats.-Careful assembly and maintenance of hardware to ensure continued functionality of workstations.-Offering comprehensive support to users, both in person and remotely, recording tickets and conducting bug handling, to ensure user satisfaction and effective problem resolution.-Analysis of supporting data to identify critical trends, informing the adoption of proactive strategies in collaboration with the IT team to improve operational efficiency aimed at optimizing processes.

Rio De Janeiro, Brazil

- Leadership of work groups, keeping the motivation and commitment of the team at levels of 95% and reaching 100% of the established goals.- Interdepartmental communication, maintaining a constant flow of critical information between officers, non-commissioned officers and teams, contributing to a smooth operation.- Facilitated firefighting and breakdown training for crews in pressurized environments, resulting in a 25% improvement in crew readiness to respond to emergency situations.- Conducting regular errand maintenance, ensuring the operational readiness of 100% of the equipment, resulting in no incidents of downtime due to equipment failure during the service period.- Functional organization of material, resulting in a 20% improvement in accessibility and a 15% reduction in resource location time.

Queimados, Rio De Janeiro, Brazil

- Performing preventive and corrective maintenance on printers and computers, resulting in a 15% reduction in hardware failures and a 10% increase in operational efficiency.- Resolution of user issues with an average response time of less than 2 hours, resulting in a 20% increase in user satisfaction and a 25% reduction in pending support tickets.- Successful installation of equipment including VOIP phones with 100% accuracy and no incidents of failure after implementation.- Leadership in the successful migration of the time attendance system to another digital solution, resulting in a 30% reduction in time attendance failures and a 15% increase in recording accuracy.- Contribution to IT infrastructure projects that resulted in a 35% improvement in systems stability and a 20% increase in operational efficiency.

Nova Iguaçu, Rio De Janeiro, Brazil

-Suporte abrangente à área comercial e revendedores, incluindo o atendimento a clientes internos e externos, identificando e direcionando necessidades.-Auxílio na análise e elaboração de relatórios detalhados para embasar decisões estratégicas, incluindo dados refinados e críticos da área.-Extração, análise e tratamento de informações.-Desenvolvimento de soluções orientadas para o cliente e otimização de processos internos.-Gestão de ativos da empresa, incluindo registro e movimentação de equipamentos e materiais, garantindo eficiência e precisão.

Information Technology

🔹 HTML 🔹 CSS 🔹 JavaScript 🔹 Git & Github 🔹 Node.js 🔹 NPM 🔹 SQL 🔹 React.js

Bachelor, Information Systems

During the course I could be introduced to the world of technology, learn concepts that changed my view about how the world has become so.