Peter Brotons Email & Phone Number

Fairfield, California, United States

Elk Grove, California, United States

➤ Providing exceptional service throughout the customer experience and using various computer programs as selling tools.➤ Driving profits to achieve month after month “best month ever” achievements and 2 years of consecutive annual records.➤ Using consultative sales approach to explore and understand customer needs and recommend relevant offerings.➤ Utilizing metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.➤ Showing potential vehicle solutions while providing a comprehensive knowledge of vehicle operations and features.➤ Effectively communicating weekly to present departmental forecasts and ensure consistency with annual projections.➤ Collaborating with managers to ensure profitability and with business office to ensure records are correctly maintained.➤ Developing and implementing comprehensive strategies and sales/marketing plans to complement business goals.➤ Facilitating steps of the sale such as the vehicle appraisal process, taking test drives, and submitting finance applications.➤ Qualifying purchases by understanding purchaser's prerequisites and interests while assessing appropriate constraints.➤ Successfully creating new business during the pandemic by developing and implementing remote customer service.➤ Creating annual dealership sales forecasts by estimating total vehicle sales, gross profits, operating profits, and expenses.➤ Managing the negotiation process ensuring that customers understand their vehicle purchase options and pricing.➤ Assisting in managing controllable expense elements and developing action plans to improve sales performance.➤ Marketing to local credit unions and leading informative presentations, highlighting partnership advantages and offerings.

Sacramento, California

Assistant Branch Manager - 01/2018 to 08/2020 Management Trainee - 09/2016 to 2018 ➤ Exceeded key business goals by developing and implementing complex branch operational plans and strategies.➤ Proactively assisted in marketing efforts to increase branch sales revenue by 23% and attain fleet growth of 168%.➤ Assisted the branch manager in all branch operations including supervising associates and managing the staff efforts.➤ Scored a 92% customer service rating while managing 500+ rental cars in fleet and increasing revenue growth by 25%.➤ Supported trainee program with 97% sales penetration to increase sales performance by 30% in under 6 months.➤ Cultivated an effective management of the fleet by planning, creating, and executing a branch-wide fleet strategy.➤ Hired, supervised, trained, coached, developed, and evaluated staff including establishing the overall training strategy.➤ Actively assisted in recruiting and retaining qualified staff while monitoring and optimizing staff performance.➤ Increased the ESQI customer satisfaction score by 17% in a 60-day period and by more than 32% over tenure.

Sacramento, California

➤ Made phone calls daily, set appointments to acquire new members, and provided tours for guests around facilities.➤ Sold club memberships and corporate wellness plans to local corporations while leading business operations and service.➤ Managed sales staff, created monthly performance goals for them, and provided performance feedback and coaching.➤ Completed daily sales planner with set daily quotas, budgets, and referral targets to help generate new business for club.➤ Assisted club members with creating health and fitness goals and tracking pre- and post-functional assessments.➤ Led sales team with a focus on generating revenue by creating excitement over goal attainment and enrolling members.➤ Generated daily, weekly, and monthly reports to analyze and monitor club performance and develop recommendations.➤ Assisted Club Manager with training and development of sales advisors to deliver on goals and reflect company values.➤ Created weekly staff schedules and trained employees on operating systems and processes as well as sales techniques.➤ Delegated tasks and projects to staff based on employee talents, goals, interests, needs, and opportunities for growth.➤ Achieved top sales producer 4 months in a row with over $1K in new membership sales, averaging $1.4K monthly.➤ Regularly acquired over 45 new membership units monthly which was over 50% of personal total monthly target.➤ Sold ancillary fitness items to members such as clothing, supplements, equipment, personal training, and spa services.➤ Collaborated with team members to ensure overall gym performance goals were met and meet sales targets.➤ Led monthly staff meetings to review monthly club performance and brainstormed ideas to increase productivity.

➤ Drove new business development through cold calling, prospecting, and networking for the Miami Marlins organization.➤ Retained client base by renewing ticket packages, upselling specific products, and maintaining strong relationships.➤ Sold a variety of different Marlin's products such as ticket plans, suites, the Clevelander, and use of Marlins Park.➤ Created solutions that reduced customer complaints and improved customer satisfaction and customer retention by 31%.➤ Provided appropriate guidance, planning, and leadership to implement improvements throughout the organization.➤ Created improvements to simplify and enhance customer experience and reduced cancellation requests by over 60%.➤ Maintained first-rate customer service with team as the front-line contact to members in handling inquiries and needs.➤ Developed and implemented multiple operational efficiencies while building and sustaining strong member relations.➤ Managed membership recruitment, retention, and engagement leading to a record growth and a 30% increase in 1 year.➤ Facilitated administrative and project support to internal clients and staff including database maintenance and reporting.

Deerfield Beach, Fl

Bachelor Of Arts - Ba, Interpersonal Communications

Full-time student athlete at the University of South Florida. Second basemen for the University of South Florida Baseball Team.

Education record