Tier III specialist for Volume Manager and File System products and Cluster products. Part of the Security Team, this team is responsible for security issue that can affect or are part of Veritas Products. Assisted with the devlopement of the process currently used today to identify issues Part of the Supportability team responsible for new product release and critical issues that need to be resovled before next product release. Went to the PDC (Product Development… Show more Tier III specialist for Volume Manager and File System products and Cluster products. Part of the Security Team, this team is responsible for security issue that can affect or are part of Veritas Products. Assisted with the devlopement of the process currently used today to identify issues Part of the Supportability team responsible for new product release and critical issues that need to be resovled before next product release. Went to the PDC (Product Development Conference 2014) last year to represent NAM IA Support. Part of Symantec's Top Talent Program Have written numerous technical notes and provided the team with valuable information of the Linux, Solaris and AIX operating system in order to provide better support for VERITAS products Interface between Support and Development organizations, providing feedback and new ideas regarding usability, algorithm design, feature definition and prioritization Trained and mentored both frontline and backline personnel Major contributor in the establishment of a new Technical Support Team in Springfield Oregon. Where we hired, trained, and managed 14-16 new technical Support Engineers. This grew to 24 TSE's within the life span of 9 years Provided c, Perl code and Shell Scripting to Support and Engineering organization for Information Availability products running on Solaris, HP-UX, AIX and LinuxAssisted with the deployement of Linux and Solaris Core Server. Requirements included NFS, Apache, iSCSI, network redundancy, boot disk redundancy, Samba, LDAP user login, kernel compilation, and storage requirements for access to kernel source and debuginfo kernels. Show less