● Define system requirements and customize features by collaborating with stakeholders, resulting in a 13% increase in user satisfaction and efficiency● Manage user access, data integrity, and security protocols through regular audits and training sessions, enhancing data protection compliance● Build comprehensive reports, dashboards, and workflows by leveraging analytics tools and stakeholder input, leading to improved decision-making and reduced reporting time● Utilize the ticketing tracking system to streamline support for user access, client interactions, and service requests, which improve response times by 17% and enhance overall user experience● Collaborated with mission-critical partners to share dashboards by facilitating regular update meetings, ensuring that 321 key stakeholders had access to relevant data and insights for strategic planning● Provided comprehensive support for dashboard usage by delivering detailed explanations of metrics and data trends, which improved stakeholder understanding and engagement● Analyzed and reviewed system-triggered alerts utilizing SQL Server Management Studio, Microsoft Azure, and MongoDB by employing querying techniques, leading to improved system reliability● Oversaw support of user security by creating, updating, and auditing IDs in Oracle Payroll databases across the US, Brazil, and Partners Affairs systems, enhancing data integrity and compliance ● Collaborated as SME for Oracle Payroll security with HR leads, PwC Internal Audit Team, and technical development team to address changes and requirements, resulting in streamlined security protocols ● Provided guidance to business on information security best practices and assisted with the initial setup of new users and functionalities before systems went live, leading to enhanced user adoption rates

PricewaterhouseCoopers LLP. Tampa, FL• Accountable for effective implementing, maintaining, managing, and auditing PeopleSoft HRMS and PeopleSoft ELS security tables in compliance with PwC and SOX Requirements business rules. • Provide guidance to business on information security best practice, initial setup of new users and new functionality before systems go live.• Support PeopleSoft Security ensuring that departmental SLAs (Service Level Agreements), Polices and Procedures where followed.• Responsible for the creation, test, migration and support of users, roles, permission lists, security trees query access trees, menus and content reference.

PricewaterhouseCoopers LLP. Tampa, FL• Analyzed, consulted and consolidated data provided by the HR leaders to be able to design a security tree that was flexible and that met all security requirements.• Reviewed the security classes of PS7.5 and any new pages of the new PS8.8 to compiled 123 new security roles. These roles were reviewed with each department to ensure that all the requirements were met.• Arranged a list of 924 users to be imported to PS8.8. Each user's role(s) and row level access was audited and sent for approval to all HR leaders• Developed and conducted end-user training sessions for PeopleSoft Security.• Processed security requests coming from over 1500 PeopleSoft users. • Responsible for the maintenance of PeopleSoft key tables. To maintain the integrity of the HR data and associated hierarchical relationships with other programs, I reviewed, analyzed, tested and implemented any request for PS setup tables.

• Implemented, tested, delivered and supported human resources, attendance, benefits and payroll software for new customers. Also, was responsible for the implementation of Employee Self Service a software solution based in Microsoft SQL Server. • Converted data between legacy systems and Sage Abra, previously know as AbraSuite.• Defined customer's reporting requirements.• Designed, coded, and tested basic customizations to support specific customer business requirements.• Designed and executed test strategies to insure correct function of basic customizations.• Trained new customers on the use of Abra HRMS.

• Development Team Lead for the PeopleSoft Project. Was responsible for developing technical specifications, unit test plans, SQR code scripting and unit test for all system interfaces (57). Development included responsibility for creating Fields, Records, Menus, Projects and Panels in PeopleTools to support the customized SQRs.• Also responsible for converting SQRs, Queries and Panels from a Oracle platform of PeopleSoft in version 7.5 to a SQL platform in version 8.0. • Functional Lead for the technical team to serve as the liaison between Information Systems and Payroll.• System Test Team Lead: Was responsible for the execution of the complete payroll cycle.• Parallel Test Team Lead: Was responsible for running complete parallel payrolls, balancing a limited number of key employees and forwarding the rest to the payroll team.• PeopleSoft Production Support Team Lead: Supported issues escalated from the Payroll team leads.

• Accountable for the implementation, testing, delivering and supporting of human resources, attendance, benefits and payroll software for new customers.• Was responsible in analyzing software systems to confirm proper implementation. • Also, was responsible in performing test procedures on software applications in a commercial environment. In addition, maintained the hardware, operating system, application software, database servers and workstations that comprised the QA Test Laboratory. Supported and maintained SQL/Imperativ installations for QA, Engineering, Pre-Sales, Product Management, and Training. • Payroll Senior Technical Support Specialist: Supported business partners and customers through installation, and implementation. Worked with customer data to analyze, assess and resolve problems.