Pedro Santos

Pedro Santos Email and Phone Number

Security CE Engineer 2 - CEM @ Microsoft
redmond, washington, united states
Pedro Santos's Location
Lisbon, Lisbon, Portugal, Portugal
About Pedro Santos

Pedro Santos is a Security CE Engineer 2 - CEM at Microsoft. He possess expertise in atendimento ao cliente, microsoft office, customer service, team leadership. He is proficient in Português and Inglês.

Pedro Santos's Current Company Details
Microsoft

Microsoft

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Security CE Engineer 2 - CEM
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Pedro Santos Work Experience Details
  • Microsoft
    Security Ce Engineer 2 - Cem
    Microsoft Oct 2024 - Present
    Lisbon, Portugal
    Prioritised and managed customer escalations, collaborating with multiple teams to ensure customer satisfaction and address security and identity concerns.Contribution to the improvement of the support ecosystem and product experience.Improvement of customer confidence in Microsoft Security products.Ensure compliance with Microsoft's SFI requirements and assist customers in achieving the same.
  • Microsoft
    Identity Ace Engineer 2 - Microsoft Identity Engineering - Cxp Team At Microsoft
    Microsoft Oct 2020 - Oct 2024
    Portugal
    Advanced Cloud Engineering program within Identity Customer Experience Program. Working closely with account teams, engineering, and customer experience program managers to provide an improved and focused customer care and support experience.
  • Microsoft
    Support Engineer
    Microsoft Jul 2018 - Oct 2020
    Lisboa
    Cloud Identity team. Technical support to Azure Active Directory partner companies and Microsoft customers. Account management vertical:Users and Group Management.Directory Roles and RBAC roles.Domain Management.Privileged Identity Management (PIM).Azure AD Domain Services.Azure KeyVault.Business 2 Business (B2B).Business 2 Consumer (B2C).
  • Microsoft
    Support Engineer
    Microsoft Sep 2016 - Jun 2018
    Lisboa, Portugal
    Outsourced by Rumos.Cloud Identity team. Technical support to Azure Active Directory partner companies and Microsoft customers. Account management vertical:Users and Group Management.Directory Roles and RBAC roles.Domain Management.Privileged Identity Management (PIM).Azure AD Domain Services.Azure KeyVault.Business 2 Business (B2B).Business 2 Consumer (B2C).
  • Pcilab
    Hardware Technician
    Pcilab Jan 2016 - Apr 2016
    Lisboa, Portugal
    Maintenance of desktops and laptopsHardware repairsCustomer and front desk service
  • Igreja Paroquial De São João De Brito
    Sacristan
    Igreja Paroquial De São João De Brito Feb 2011 - Sep 2015
    Lisboa, Portugal
    Opening and closure of workspaceHelpdesk and administrative work Customer ServiceInventory and purchase of goodsPreparations of Ceremonies
  • Fitoclinic, Medicina Natural
    Massage Therapist
    Fitoclinic, Medicina Natural Jul 2012 - May 2013
    Lisboa, Portugal
    therapeutic massage and relaxation massage.
  • Tempo-Team
    Salesman At Aki Bricolage
    Tempo-Team Jun 2010 - Jul 2010
    Lisboa E Região, Portugal
    SalesCustomer serviceRestocking and organization
  • Tempo-Team
    Operations Rock In Rio 2010
    Tempo-Team May 2010 - Jun 2010
    Lisboa, Portugal
    Assembly of infra-structuresDistribution and stock of various necessitiesSupport to the VIP space; Prevention, organization, reception and support to the security
  • Cepa- Produções Audiovisuais
    Audiovisual Technician
    Cepa- Produções Audiovisuais Aug 2009 - Nov 2009
    Assembly and maintenance of sound and light systems for and through out shows

Pedro Santos Skills

Atendimento Ao Cliente Microsoft Office Customer Service Team Leadership

Pedro Santos Education Details

  • Microsoft Partner Academy
    Microsoft Partner Academy
    Support Engineer
  • Masterd
    Masterd
    17
  • Imt - Instituto De Medicina Tradicional
    Imt - Instituto De Medicina Tradicional
    17
  • Imt - Instituto De Medicina Tradicional
    Imt - Instituto De Medicina Tradicional
    18
  • Epi - Escola Profissional De Imagem
    Epi - Escola Profissional De Imagem
    16

Frequently Asked Questions about Pedro Santos

What company does Pedro Santos work for?

Pedro Santos works for Microsoft

What is Pedro Santos's role at the current company?

Pedro Santos's current role is Security CE Engineer 2 - CEM.

What schools did Pedro Santos attend?

Pedro Santos attended Microsoft Partner Academy, Masterd, Imt - Instituto De Medicina Tradicional, Imt - Instituto De Medicina Tradicional, Epi - Escola Profissional De Imagem.

What skills is Pedro Santos known for?

Pedro Santos has skills like Atendimento Ao Cliente, Microsoft Office, Customer Service, Team Leadership.

Who are Pedro Santos's colleagues?

Pedro Santos's colleagues are Peter Manchidi, Khalifa Alzeyoudi, Ankit Gupta, Wild Animal, Sa Tran, Yuval Beker, Mr Fahmidur.

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