Pedro G. Email & Phone Number

Melbourne, Vitória, Austrália

Managing 22 buildings (1800 beds) and a 24/7 operations. Providing different services to the client (La Trobe University) and our customers (residents) while managing the operations with different contractors and departments.• KPI planning, tracking, analysis and reactive decision making to ensure its achievement.• Responsible for banking and account reconciliation.• Responsible for creating action plans based on customer complaints and issues.• Responsible for inspections… Show more Managing 22 buildings (1800 beds) and a 24/7 operations. Providing different services to the client (La Trobe University) and our customers (residents) while managing the operations with different contractors and departments.• KPI planning, tracking, analysis and reactive decision making to ensure its achievement.• Responsible for banking and account reconciliation.• Responsible for creating action plans based on customer complaints and issues.• Responsible for inspections, check-ins, check-outs, overall customer satisfaction.• Responsible for customer service quality and satisfaction. Engagement with clients to build rapport. • Responsible for reporting methods and results back to the client; and reporting the costs and workforce used to portfolio manager.• Understanding of tasks requirements and adjusting staff as necessary. • Planning and assisting recruitment process along with HR, interviewing candidates for higher positions, and allocating new staff within different teams onsite.• Planning contracted/reactive services delivery, Show less

Melbourne, Vitória, Austrália

Managing a team of 110 people, providing different services to the clients (La Trobe University, Unilodge)• KPI planning, tracking, analysis and reactive decision making to ensure its achievement.• Responsible for customer service quality and satisfaction. Engagement with clients to build rapport.• Workforce planning and support. Main contact for conflict resolution before escalation to HR. • Responsible for reporting methods and results back to the client; and reporting the… Show more Managing a team of 110 people, providing different services to the clients (La Trobe University, Unilodge)• KPI planning, tracking, analysis and reactive decision making to ensure its achievement.• Responsible for customer service quality and satisfaction. Engagement with clients to build rapport.• Workforce planning and support. Main contact for conflict resolution before escalation to HR. • Responsible for reporting methods and results back to the client; and reporting the costs and workforce used to portfolio manager.• Planning contracted/reactive services delivery,• Planning of the periodical services across the semesters.• Control of client’s requests and its deadlines. Show less

Melbourne, Vitória, Austrália

Temporary managing a team of 60 people across 200 sites in Victoria and Tasmania (Reece Group)• Responsible for customer service quality and satisfaction. Engagement with clients to build rapport.• Workforce planning and support. Main contact for conflict resolution before escalation to HR. • Workforce payment approval.• Training of new staff, consumables control/ordering,

Melbourne, Vitória, Austrália

Adelaide/SAResponsible for prisoner’s property during their stay in the Adelaide Remand Centre. ● Creating logs of every property item that gets inside prison, classifying them by items that are prohibited, or the ones needed for the medical team, which ones can be held in prisoner’s possession, the ones that should be held by administration, and excess items.● Responsible for discharging prisoner’s property items upon release.● Control of prisoner’s property when transferred in… Show more Adelaide/SAResponsible for prisoner’s property during their stay in the Adelaide Remand Centre. ● Creating logs of every property item that gets inside prison, classifying them by items that are prohibited, or the ones needed for the medical team, which ones can be held in prisoner’s possession, the ones that should be held by administration, and excess items.● Responsible for discharging prisoner’s property items upon release.● Control of prisoner’s property when transferred in from/out to different prisons.● Ensuring the destruction of items like drugs and medicine.● Ensuring any money/cash on prisoner’s property will be directed to their prison’s account.● Assigning and redirecting items towards external distribution, either been for personal collection, or organisations that help prisoners. Melbourne/VICResponsible for welfare and security of detainees in Immigration Accommodation. ● Reporting – fortnightly IMPs (individual management plan), Officer’s Reports and Security Intelligence Reports for any unusual behaviour or new information gathered by engaging detainees.● Logs and Register - Track of controlled items, equipment book, escorts logs, pat search logs, miss meal registry, movement of contractors on site, and control of stock (food and welfare).● Property Control – Receiving or delivering individual property from/to detainees and keeping track of every item that goes in/out detention.● Inventory and Checks - Precise control of items and tools used by officers, and checks on property ensuring the good preservation of the facilities, vehicles and items within.● Counts and Welfare – Performing headcounts and welfare checks.● Supporting Management Duties: Assisting managers with KPIs such as sign-in books, dealing with contractors, providing solutions for issues related to the day to day tasks. Show less

Adelaide, South Australia, Australia

São Caetano Do Sul

Provided specialist advice, analysis and support to 10+ companies in regards to its processes and operations/internal management.● Improved efficiency and accountability within companies by developing and implementing new database and key controls considering each business model and its requirements.● Performed complex and robust analysis and triage of documents; Quantified processes, verified information accuracy, unified data, suggested improvements and issued reports with key… Show more Provided specialist advice, analysis and support to 10+ companies in regards to its processes and operations/internal management.● Improved efficiency and accountability within companies by developing and implementing new database and key controls considering each business model and its requirements.● Performed complex and robust analysis and triage of documents; Quantified processes, verified information accuracy, unified data, suggested improvements and issued reports with key findings.● Audited processes and procedures within all companies. Show less

São Paulo E Região, Brasil

Provided technical support to Windows, performed investigations and troubleshooting; Implemented improvements to internal processes using technology.● Maintained and updated servers; Configured internal and external (clients) email accounts.● Managed databases; Analysed data and audited performance of processes including documentation checks and detailed reports.

Santo André, Sp

Managed communication with 9 offices in regards to data information and provided technical support to Windows; Developed new database in order to centralise and unify data including information in regards to case progression, case costs, action required, etc. Classified cases by urgency and cost in order to improve performance and communication with offices. Generated detailed reports for departments and senior management.

São Bernardo Do Campo

Controlled documentation, analysed data and audited 10,000+ processes of 3 major clients (banks). Managed database and generated reports including key information to the banks.

Diploma, Information Technology

Diploma, Data Processing

Bacharel Em Direito, Direito