Pedro Silva Email & Phone Number

Lisbon, Portugal

Coordination of all back office areas of operations for the branch in Portugal.Management of internal and external teams.Focus on modernizing operations, creating KPIs, and meeting SLAs.Team of 14 internal personnel and 50 from providers

Starting from scratch, with only a great team, I helped set up a specialized credit operation from a 5-person secretary until we became a benchmark in the market.I am responsible, in the direction of operations, for the part we call post-credit. Where we include Customer Service, partner credit management, collateral management and insurance.

Responsible for costumer service, insurance and credit restructuring in Banco Primus, SA. Working in a small bank doing great things.

Lisbon Area, Portugal

Responsible for the area of personal credit, insurance and telemarketing in Banco Banif Mais, SA.

Creating a new department in view of the economic crisis in which we were living.Main tasks:- Management administrative team responsible for the operational area.- Creation of financial products to this reality.- Definition of procedures- Measuring results

- Campaign Management for Credit Cards and Personal Credit. ( Direct mail )- Creation and definition of products.- Management administrative team responsible for the operational area.- Implementation of control systems relating to credit cards.

Worked some company clients accounts and collaborate with financial director in big projects e.g. Managing the creation of an Internet Portal.

Training in all areas of the financial direction.

Master, Management Information Systems

Businees Administration

Activities and Societies: Students Association, Sports Department Responsible Instituto Superior de Economia e Gestão ( ISEG ) - Business.