Pedro De Carvalho Email & Phone Number

Crystal City, Virginia, United States

Georgetown, District Of Columbia, United States

Top performing sales expert, pipeline of $1 - $1.2 Million U.S. Dollars in sales for each fiscal year while maintaining superior customer experience. Strengthen and maintain knowledge on current technology standards industry wide. Cultivates professional development and knowledge across teams in the store (ie. Sales, Technicians, Operations, Business, and Visual Merchandising). Oversaw the team’s growth and success after presenting and establishing a weekly tracker. This tracker monitors progress and development of the number of transactions with attached services (Business Engagement, Connected Devices, AppleCare+). Quickly builds and develops rapport with customers and coworkers with a friendly attitude and excellent interpersonal skills. Demonstrates ability to multitask between sales and technical support while still driving for results. Adapted to rapid changing needs of the sales floor and Genius Bar while still providing excellent technical support and customer serviceKnowledgeable leader in the Red Zone (Sales Floor) capable of handling all sales transactions, product activation & Apple ID issues. Capable of explaining in full detail Apple's "Hero" Products and accessories. Ability to work technical issues and delegate authority in finding the right solution. Continue to work closely with our "Business At Apple Team" identifying new business opportunities while nurturing our longer-term business contacts. The Go-To Person on the floor for the Red Zone Team seeking assistance.

Clearwater, Florida, United States

In unprecedented times, volunteered from store to assist Apple customers during Covid-19 on their sales and service needs in an online capacity in voice sales. Trusted resource in managing customer expectations by clarifying needs, identifying options and recommending products and services.

Georgetown, District Of Columbia, United States

Contributed to team development and performance to ensure continuous growth throughout the store. Trained new employees during orientation and in-store training. Brand ambassador to Apple through the Retail Store, and first point of contact for new/existing customers. Maintained visual standards across the store per merchandizing and retail technology to ensure customer journey is always up to Apple’s standards and consistent company wide. Lead Merchandising Resets for large product launches to give the customers their best hands-on experience. Exceeded expectations in results for both the sales and technical roles to provide a complete, impactful solution. Sales Leader with $1 Million U.S. Dollars of product moved in my first 12 months at Apple.

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Guadalajara Area, Mexico

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Activities and Societies: AU Scholar Program

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Future Business Leaders of America, Investment Club, Assistant Coach for Men's Varsity Soccer, National Honors.