Pedro Schmid Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Mn, Us

Manage mid market accountsProactively engage with customers to ensure successful utilization of productOnboard customers and address/ resolve concernsCross departmental collaboration, customer advocacy Responsible for customer satisfaction and retention

Bellevue, Wa, Us

First manager in MN to commit to the store in store leadership role. Supported team for a 300% performance lift in first 3 months. Team increased Costco Maplewood’s Mobile Partnership revenue by 700% over incumbent partner (AT&T)Developed winning strategies to improve overall performanceDesigned new tools for managing leads and escalationsEducated my peers on best practices and assisted with new store launches.

Bellevue, Wa, Us

Co-Led highest volume store in MN east District:Delivered Results by setting proper expectations, demonstrating winning behaviors and following up on opportunitiesCo-Led team through merger with another store and simultaneously ran Eagan Costco, all while delivering results

Bellevue, Wa, Us

Top 25 performer in Great Plains for 6 consecutive years.2 time Winners CircleMobile Technology Consulting: Educated customers on products and services Created new accounts and set billing expectation Provided resources and follow-ups on initial experienceGrowth: Met and exceeded sales expectations Consistently a top performer in home store Top 25 in MN 6 of 9 years 2 Time Winners Circle (Quarterly)Customer Education and Retention: Resolved technical issues (iOS, iPadOS, Android) Resolved billing issues and promotion escalations Taught customers how to use phones tablets & IOT Communicated solutions via email and follow-up callsAdvanced Company Initiatives: Onboarded and Trained new employees Provided peer coaching for current focuses Fostered and shared knowledge on new products Organized and participated in marketing events Participated in outbound calling campaigns

Ridgefield Park, Nj, Us

Brand Ambassadorship: Educated best buy employees on benefits of productsProvided demonstrations and answered client questions Helped to onboard customers and provided initial education Product support and education: Held weekly classes for customers to learn to use their devices Provided one on one hands on training for customers Used internal tools to resolve software issues and file claims when necessary Experience Store Management: Implemented brand new store in store program Trained, coached and oversaw small team Attended weekly calls to share results and ideas Installed displays and configured demo software Saw 250% improvement to tablet sales

Bellevue, Wa, Us

Built a strong, loyal customer base in a short time.Met and exceeded sales targetsWas recognized among top 10 RSAs in the MN/KS market for 2012

Performed in Folk Rock group life without pockets. Wrote and performed songs. Played live shows at local coffee shops and loungesWent to second round of performances at Minnesota State Fair talent competitionRecorded and released EP

Bentonville, Arkansas, Us

Launched brand new company led program: Trained and coached team members on products Developed and executed marketing events Pioneered strategies for attracting business Partnered with member services to garner more trafficTechnology Consulting: Answered questions and made product recommendationsRight fit customers to best carrier Configured new products and educated customersDelivered Growth results:Best in market for client acquisition Top store overall for two consecutive quarters Garnered referrals from many satisfied members

Bentonville, Arkansas, Us

Customer Service Handled escalations and found solutions for issuesManaged member accounts Performed returns on defective merchandise GrowthMade product recommendations based on member needs Conveyed benefits of flagship memberships and credit card optionsHelped store become top performer in the market TeamworkProvided coverage and support for other roles including: cashiering carts, door greeting, restocking, electronics, hardlines, soft -lines, receiving, freezer-cooler and maintenance.Helped train others on cashier, sales, box pulling and other duties.

Bentonville, Arkansas, Us

Sales Answered questions about iPod, Macbook and other Apple ProductsMade product recommendations and executes sales Offered and closed sales related to extended warranty and financing offersMerchandisingInstalled and configured computers and televisions Updated merchandise displays and product price cards Additional ResponsibilitiesMaintained hardlines section of the warehouse Answered questions about products throughout the store

Led a 3 piece pop punk band. Organized promoted and played shows around the twin cities. Collaborated with local nonprofit to perform in homeless sheltersWrote recorded and released 2 song EP