Pedro D.

Pedro D. Email and Phone Number

AI Internet Researcher @ Julius Joseph Cohen, Law
San Antonio, TX, US
Pedro D.'s Location
San Antonio, Texas, United States, United States
About Pedro D.

I am a highly-motivated and passionate individual, with a strong work ethic. I'm looking for my next challenging and exciting career in IT Agile Project Management & Support (ITSM), as I've grown to know how much it's important that users are happy and I try my best to create a positive working environment and an efficient service. Currently I am working towards building up my technical knowledge and skills while also improving on my customer experience management skills. To do this I believe I have the right attitude to start at entry level roles so feel free to ask me about my experiences

Pedro D.'s Current Company Details
Julius Joseph Cohen, Law

Julius Joseph Cohen, Law

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AI Internet Researcher
San Antonio, TX, US
Pedro D. Work Experience Details
  • Julius Joseph Cohen, Law
    Julius Joseph Cohen, Law
    San Antonio, Tx, Us
  • Centific
    Ai Internet Researcher
    Centific Nov 2024 - Present
    San Antonio, Texas Metropolitan Area
  • Apple Inc
    Spanish Language Social Communities Specialist
    Apple Inc Sep 2016 - Nov 2024
    San Antonio, Texas Area
  • Apple
    Regional Quality Assurance Lead
    Apple Jul 2021 - Apr 2024
    San Antonio, Texas Metropolitan Area
    • Communicating information (observations, recommendations, and data) in a strong, clear, & consistent manner to translatestrategy into action to a variety of experience levels.• Implemented various methods to evaluate, analyze & provide trends on over 1000 interactions during a 6th month period.• Identified and reviewed various interaction types while identifying systemic opportunities via investigative projects such asRCA, journey mapping, North Star audits, tool audits, process audits, and risk analysis.• Design agile and focused interaction monitoring & survey forms to provide trend data for analysis.• Organized Team documentation across multiple platforms, creating sustainable plans to standardize processes andprocedures for Regional Quality Assurance that aligned to AppleCare's Credo and culture.
  • Apple
    Support Communities Specialist
    Apple Nov 2008 - Apr 2024

Frequently Asked Questions about Pedro D.

What company does Pedro D. work for?

Pedro D. works for Julius Joseph Cohen, Law

What is Pedro D.'s role at the current company?

Pedro D.'s current role is AI Internet Researcher.

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