Pedro Miguel Sousa Email & Phone Number

Amadora

Integrated in the EMEA Digital Health Solutions and focused on the Laboratory Diagnostics (ADD) division in the implementation and support of clinical laboratory analyzer management solutions, in stand alone mode or automation track mode.

Lisboa E Região, Portugal

Development and operations team leader in information systems like:​​ - Communications feasibility system, georeferencing (GIS) and root cause analysis (common faults);- Management and georeferencing of points of interest (POI) with maps integration;- Diagnosis of communications and content networks and services (copper/fiber/mobile) and configuration of equipment;- Performance monitoring and diagnostic system for business services (B2B).​With the objective of supporting… Show more Development and operations team leader in information systems like:​​ - Communications feasibility system, georeferencing (GIS) and root cause analysis (common faults);- Management and georeferencing of points of interest (POI) with maps integration;- Diagnosis of communications and content networks and services (copper/fiber/mobile) and configuration of equipment;- Performance monitoring and diagnostic system for business services (B2B).​With the objective of supporting corporate departments of installation, maintenance and customer service operations (OSS).Main responsibilities:- ​Management of multidisciplinary team with skills of functional knowledge, development and operation of systems, ensuring appropriate business engagement;​​- Functional and technical support to users and project management of all kinds of software maintenance (functional requirements gathering, scope management and tests execution);- Supplier relationship and contract ​management;- Management and evaluation of proposals for services and software​. Show less

Functional and project manager over information systems like: - Communications feasibility system, georeferencing (GIS) and root cause analysis (common faults); - Diagnostic system of communications network (copper/fiber/mobile) and equipments configuration.With the objective of supporting corporate departments of installation, maintenance and customerservice operations (OSS).Main responsibilities: - Collaboration in the team management; - Ensuring appropriate… Show more Functional and project manager over information systems like: - Communications feasibility system, georeferencing (GIS) and root cause analysis (common faults); - Diagnostic system of communications network (copper/fiber/mobile) and equipments configuration.With the objective of supporting corporate departments of installation, maintenance and customerservice operations (OSS).Main responsibilities: - Collaboration in the team management; - Ensuring appropriate business engagement, functional support to users and project managementof all kinds of software maintenance (functional requirements gathering, scope management andtests execution); - Supplier relationship and contract management; - Management and evaluation of proposals for services and software. Show less

Functional and project manager of BSS information systems like customer interaction serviceplatforms (service enablers - SMS portal, wap premium services, mobile web, SMS advertisement,Telemultibanco, etc.), business support web platforms (agent management - extranet, online extract,etc).Responsibilities: - Project management of all kinds of software maintenance (functional requirements, scopemanagement and tests execution); - Functional support to service… Show more Functional and project manager of BSS information systems like customer interaction serviceplatforms (service enablers - SMS portal, wap premium services, mobile web, SMS advertisement,Telemultibanco, etc.), business support web platforms (agent management - extranet, online extract,etc).Responsibilities: - Project management of all kinds of software maintenance (functional requirements, scopemanagement and tests execution); - Functional support to service managers; - Supplier relationship and contract management; - Management and evaluation of proposals for services and software. Show less

At Accenture Portugal, in the Systems Integration and Technology Unit.Main projects: - Euromillion Wager Management implementation; - Implementation of the Corporative SAP in Grupo Portugal Telecom; - Galp Energia Loyalty Program - Technology Management.As a more relevant project, the experience in the Loyalty Program was highlighted, in which I wasresponsible for: - Functional requirements analysis; - Implementation suppliers relationship management;… Show more At Accenture Portugal, in the Systems Integration and Technology Unit.Main projects: - Euromillion Wager Management implementation; - Implementation of the Corporative SAP in Grupo Portugal Telecom; - Galp Energia Loyalty Program - Technology Management.As a more relevant project, the experience in the Loyalty Program was highlighted, in which I wasresponsible for: - Functional requirements analysis; - Implementation suppliers relationship management; - Acceptance tests execution; - Functional documentation update; - Analysis of the performance / pro-efficiency of the business support systems / processes, from anoperational and contact center point of view.Great focus over the following set of applications: fast galp website, back office website, servicemanagement system (Siebel CRM) and data warehouse/business intelligence (Siebel Analytics /Answers). Show less

Twelve months professional traineeship in PSA - Peugeot Citroën, Production Center of Mangualdeas Auxiliary of the Production Line Support Team Coordinator with the following scope: - Team coordination; - Technical documents development for the team; - Finding and implementing solutions for equipments; - Re-examination of the electrical plans of the equipments; - Stocks management.