Pedro Moacho Email & Phone Number

Lisboa, Portugal

Lisbon, Portugal

In the online gaming industry, customer retention is a key determinant of business profitability.It is essential to provide the best experience and attention to customer needs, tailoring exclusive offers and special moments to raise the levels of satisfaction with the service.As VIP manager I develop the main objectives: Development of the procedures of the VIP department;Management of the criteria for inclusion of players in the VIP portfolio;Management of the monthly budget for the management of the clients in the portfolio; Daily follow‑up of the VIP clients;Regular reports on the performance of the players in portfolio;Management and execution of the portfolio customers' promotional calendar.

Lisbon Area, Portugal

- Provide the best gaming experience and attention to Sportsbook and Casino VIP customers;- Personal communication with existing VIP customers, through email, chat or phone.- Listen to players’ personal needs/demands to make a tailored offer and exclusive experiences;- Contribution on creation of strategy and tactics of VIP management;- Identifying players behaviors;- Data analysis and reporting;- Email & SMS marketing;- Planning and execute exclusive promotions and campaigns.

Lisbon Area, Portugal

- Provide the best service by responding to our customers through live chat and email;- Being up-to-date with the on-going promotions, competitions and special offers;- Driving retention actions to create and maintain a relationship in order to increase the players lifetime value;- Communication strategies to support, develop and increase the loyalty and thrust of the players with pro-active retention activities;- Reporting of players’ feedback to respective parties in order to promote the customer experience.

Setúbal Area, Portugal

Elaboração de Estudos Prévios, Licenciamentos e Projectos de Execução na área de Arquitectura. Competências ao nivel de design gráfico, tratamento de imagem, foto-montagens, criação de modelos físicos e virtuais (3D).

Desenhador, Maquetista, Modelação 3D e Design Gráfico. Desenvolvimento de projectos de arquitectura nas fases de estudo prévio, licenciamento e execução. Acompanhamento de obra.Fernando Faria Lda.Av. E.U.A. 102, 13oDto, 1700-169 Lisboa (Portugal)Privado - Atelier de Arquitectura

Colaborador part-time.Arquitectura de Interiores e Design. Colaborador do atelier e expositor no stand da loja nos eventos Lux Deco.Cena D ́Arte Rua Padre Américo, 14-C, 1600-548 Telheiras Lisboa (Portugal)Privado - Loja / Atelier

Customer Relationship Management - Elearning

Activities and Societies: iGaming Identify various aspects of Customer Relationship Management Recognize customer behaviour and CRM.

E-Commerce Foundations, Tutor: Samuel Costa Marques - Head Of E-Commerce & Marketing @Prof

Activities and Societies: e-commerce, Marketing Digital, sales Workshop sobre conhecimentos teóricos e práticos sobre a criação e gestão.

Master, Architecture

Licenciatura em Ciências da Arquitetura Orgão Social da AAUL Responsável da Secção de Surf