Customer Service Manager
Current
Jan 2022 - Present
AeroLeads people directory · profile
Pedro Santos Email & Phone Number
Customer Service Manager
at
Galp Solar
1 work email found
@sitel.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Pedro Santos? Overview
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Quick answer
Pedro Santos is listed as Customer Service Manager at Galp Solar, based in Rio Maior, Santarém, Portugal. AeroLeads shows a work email signal at sitel.com and a matched LinkedIn profile for Pedro Santos.
Pedro Santos previously worked as Customer Service Manager at Ei - Energia Independente and Operations Manager at Sitel. Pedro Santos studied at Iscte - Instituto Universitário De Lisboa.
Company email context
Email format at Galp Solar
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{first}.{last}@sitel.com
86% confidence
AeroLeads found 1 current-domain work email signal for Pedro Santos. Compare company email patterns before reaching out.
Profile bio
About Pedro Santos
- Vast experience in Customer Support, Team Management and Operations Management in a Call Center environment- Results-driven Leadership; Lean Six Sigma Green Belt; Strong analytical skills; Ability to improve processes and procedures
Listed skills include Operations Management, It Service Management, Outsourcing, Team Leadership, and 13 others.
Current workplace
Pedro Santos's current company
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6 roles
Pedro Santos work experience
A career timeline built from the work history available for this profile.
Customer Service Manager
Apr 2021 - Jan 2022
Operations Manager
- Overall accountability for different Operations constituted by multinational teams (up toapproximately 200 advisors maximum) for Clients of different Industries
- Mentoring and Coaching support for Management Team (Team Managers, Quality Analysts and Trainers)
- Staffing and recruiting
- Financial forecasting and P&L responsibility
- Ensuring consistent achievement of all operational KPI’s
- Managing client relationship and maintaining Customer Service at excellency levels… Show more
Jun 2016 - Apr 2021
Account Manager Team Member: Csat, Nps & Tco Expert
Identify and quantify opportunities for Sitel to grow its share of client business.Leverage Sitel’s products, services, global expertise and organization to deliver cost effective solutions that address the client’s needs.Develop and maintain strong relationships with key client stakeholders.Deep understanding of the client’s business model, strategy, key.
Jan 2012 - Jun 2016
Team Manager
Management of a team of 30 peopleTrusted partner for feedback to client about tools and process changesReporting and data analysisAdvisor performance management and coachingRecruitment, staffing and scheduling
Jan 2006 - Dec 2011
Technical Advisor
Jan 2004 - Jan 2006
3 education records
Pedro Santos education
Education record
Education record
Instituto Superior De Engenharia De Lisboa
Lean Six Sigma: Green Belt
Sgs Academy
FAQ
Frequently asked questions about Pedro Santos
Quick answers generated from the profile data available on this page.
What company does Pedro Santos work for?
Pedro Santos works for Galp Solar.
What is Pedro Santos's role at Galp Solar?
Pedro Santos is listed as Customer Service Manager at Galp Solar.
What is Pedro Santos's email address?
AeroLeads has found 1 work email signal at @sitel.com for Pedro Santos at Galp Solar.
Where is Pedro Santos based?
Pedro Santos is based in Rio Maior, Santarém, Portugal while working with Galp Solar.
What companies has Pedro Santos worked for?
Pedro Santos has worked for Galp Solar, Ei - Energia Independente, and Sitel.
How can I contact Pedro Santos?
You can use AeroLeads to view verified contact signals for Pedro Santos at Galp Solar, including work email, phone, and LinkedIn data when available.
What schools did Pedro Santos attend?
Pedro Santos studied at Iscte - Instituto Universitário De Lisboa.
What skills is Pedro Santos known for?
Pedro Santos is listed with skills including Operations Management, It Service Management, Outsourcing, Team Leadership, Call Centers, Team Management, Management, and Bpo.
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