▪ Overall accountability for different Operations constituted by multinational teams (up toapproximately 200 advisors maximum) for Clients of different Industries ▪ Mentoring and Coaching support for Management Team (Team Managers, Quality Analysts and Trainers) ▪ Staffing and recruiting ▪ Financial forecasting and P&L responsibility ▪ Ensuring consistent achievement of all operational KPI’s ▪ Managing client relationship and maintaining Customer Service at excellency levels… Show more ▪ Overall accountability for different Operations constituted by multinational teams (up toapproximately 200 advisors maximum) for Clients of different Industries ▪ Mentoring and Coaching support for Management Team (Team Managers, Quality Analysts and Trainers) ▪ Staffing and recruiting ▪ Financial forecasting and P&L responsibility ▪ Ensuring consistent achievement of all operational KPI’s ▪ Managing client relationship and maintaining Customer Service at excellency levels at all times Show less

Identify and quantify opportunities for Sitel to grow its share of client business.Leverage Sitel’s products, services, global expertise and organization to deliver cost effective solutions that address the client’s needs.Develop and maintain strong relationships with key client stakeholders.Deep understanding of the client’s business model, strategy, key initiatives & programs.Collaborate with Sitel Operations executing client business to ensure optimal performance and… Show more Identify and quantify opportunities for Sitel to grow its share of client business.Leverage Sitel’s products, services, global expertise and organization to deliver cost effective solutions that address the client’s needs.Develop and maintain strong relationships with key client stakeholders.Deep understanding of the client’s business model, strategy, key initiatives & programs.Collaborate with Sitel Operations executing client business to ensure optimal performance and aligned to Statement of Work for client satisfaction and maximum Sitel revenue growth. This included balancing with value-added initiatives and cost reduction programs Show less

Management of a team of 30 peopleTrusted partner for feedback to client about tools and process changesReporting and data analysisAdvisor performance management and coachingRecruitment, staffing and scheduling