Pedro Perez Email & Phone Number

United States

• Developed complex SQL scripts to analyze and resolve transmission errors, enhancing data accuracy and system reliability.• Prepared, arranged, and tested Splunk strings and operational strings, ensuring seamless system operation and effective log analysis.• Provided expert support to Splunk Professional Service teams, resolving intricate errors, and optimizing system performance.• Utilized advanced SQL techniques, including joins, subqueries, and nested queries, for data analysis and database optimization.• Managed virtual desktop infrastructure (VDI) environments, leveraging AWS/Azure cloud services for secure and scalable computing experiences.• Utilized Jira to link Salesforce issues, streamlining the resolution process and enhancing cross-platform collaboration.

Houston, Texas, United States

• Deployed, configured, and supported operating systems on desktop and mobile devices, emphasizing cloud integration with Office365 and Azure services.• Administered end-user phone systems, ensuring seamless communication, and provided remote support for multiple locations.• Managed users and devices using Active Directory, ensuring secure access control and efficient user management.• Conducted data analysis and troubleshooting using SQL scripts, resolving application and system issues promptly.• Delivered exceptional customer service, addressing software and hardware concerns effectively.

Houston, Texas, United States

• Spearheaded technology-driven solutions, leveraging AWS/Azure services, and emphasizing digital awareness and data analysis.• Collaborated with change management teams, analyzing business requirements and implementing data-driven solutions.• Led discovery efforts, assessing high-impact business problems, conducting data analysis, and recommending data-driven strategies.• Maintained individual performance while actively contributing to team goals, fostering a collaborative and data-focused work environment.

Houston, Texas, United States

• Provided comprehensive technical support, emphasizing AWS/Azure cloud integration and SQL data analysis for efficient issue resolution.• Managed inventory and supported Mac (Apple) machines for Marketing and Executive departments, ensuring seamless operations in a hybrid cloud environment.• Implemented robust security procedures, leveraging AWS/Azure security features, ensuring data integrity, and safeguarding systems.• Actively participated in departmental and technical meetings, leveraging data analysis for informed decision-making and contributing to new software projects.• Administered user permissions through Active Directory and Azure AD, optimizing user access and security in cloud-based environments.

925 N Eldridge Pkwy

• Oversaw team tasks using Office Planner, emphasizing cloud-based collaboration tools and data-driven project management.• Managed capacity, storage planning, and database performance, leveraging AWS/Azure services for optimal system functionality.• Installed and configured software, hardware, and networks, emphasizing cloud integration and data analysis capabilities.• Monitored system performance, leveraging SQL data analysis for proactive issue resolution and system optimization.• Administered user accounts through Active Directory and Azure AD, ensuring secure access control and data integrity in cloud environments.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Bachelor'S Degree, Management Information Systems And Services

Associate Of Arts - Aa, Cis