Pedro Perez Email & Phone Number

United States

• Developed complex SQL scripts to analyze and resolve transmission errors, enhancing data accuracy and system reliability.
• Prepared, arranged, and tested Splunk strings and operational strings, ensuring seamless system operation and effective log analysis.
• Provided expert support to Splunk Professional Service teams, resolving intricate errors, and optimizing system performance.
• Utilized advanced SQL techniques, including joins, subqueries, and nested queries, for data analysis and database optimization.
• Managed virtual desktop infrastructure (VDI) environments, leveraging AWS/Azure cloud services for secure and scalable computing experiences.
• Utilized Jira to link Salesforce issues, streamlining the resolution process and enhancing cross-platform collaboration.

Houston, Texas, United States

• Deployed, configured, and supported operating systems on desktop and mobile devices, emphasizing cloud integration with Office365 and Azure services.
• Administered end-user phone systems, ensuring seamless communication, and provided remote support for multiple locations.
• Managed users and devices using Active Directory, ensuring secure access control and efficient user management.
• Conducted data analysis and troubleshooting using SQL scripts, resolving application and system issues promptly.
• Delivered exceptional customer service, addressing software and hardware concerns effectively.

Houston, Texas, United States

• Spearheaded technology-driven solutions, leveraging AWS/Azure services, and emphasizing digital awareness and data analysis.
• Collaborated with change management teams, analyzing business requirements and implementing data-driven solutions.
• Led discovery efforts, assessing high-impact business problems, conducting data analysis, and recommending data-driven strategies.
• Maintained individual performance while actively contributing to team goals, fostering a collaborative and data-focused work environment.

Houston, Texas, United States

• Provided comprehensive technical support, emphasizing AWS/Azure cloud integration and SQL data analysis for efficient issue resolution.
• Managed inventory and supported Mac (Apple) machines for Marketing and Executive departments, ensuring seamless operations in a hybrid cloud environment.
• Implemented robust security procedures, leveraging AWS/Azure security features, ensuring data integrity, and safeguarding systems.
• Actively participated in departmental and technical meetings, leveraging data analysis for informed decision-making and contributing to new software projects.
• Administered user permissions through Active Directory and Azure AD, optimizing user access and security in cloud-based environments.

925 N Eldridge Pkwy

• Oversaw team tasks using Office Planner, emphasizing cloud-based collaboration tools and data-driven project management.
• Managed capacity, storage planning, and database performance, leveraging AWS/Azure services for optimal system functionality.
• Installed and configured software, hardware, and networks, emphasizing cloud integration and data analysis capabilities.
• Monitored system performance, leveraging SQL data analysis for proactive issue resolution and system optimization.
• Administered user accounts through Active Directory and Azure AD, ensuring secure access control and data integrity in cloud environments.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Bachelor'S Degree, Management Information Systems And Services

Associate Of Arts - Aa, Cis