Pedro T. Email & Phone Number

Portugal

Amsterdam, North Holland, Netherlands

Amsterdam Area

♦ Established and expanded relationships with diverse strategic partners in payment gateways, cybersecurity, and compliance sectors.♦ Conducted daily monitoring analysis and regular profitability meetings to ensure that all KPIs were being met. Helped the department to achieve a growth in net margin by 30% YoY♦ Developed and implemented reporting and processes to monitor and evaluate the performance of all campaigns created for our users globally, in more than 30 markets♦ Led and… Show more ♦ Established and expanded relationships with diverse strategic partners in payment gateways, cybersecurity, and compliance sectors.♦ Conducted daily monitoring analysis and regular profitability meetings to ensure that all KPIs were being met. Helped the department to achieve a growth in net margin by 30% YoY♦ Developed and implemented reporting and processes to monitor and evaluate the performance of all campaigns created for our users globally, in more than 30 markets♦ Led and mentored a team of 2 account managers and fostered cross-functional collaboration with sales team for affiliation and media buy initiatives. Show less

Amsterdam, North Holland, Netherlands

♦ Improved the onboarding process for new payment gateways, resulting in a 30% reduction in turnaround time for integration.♦ Assessed strengths and weaknesses of each payment gateway, working with 15 partners to develop custom strategies.♦ Maintained an in-depth understanding of our product offerings, delivering credible presentations and discussions with 100% product knowledge retention.♦ Exceeded revenue targets by 20%, identifying business opportunities with existing payment… Show more ♦ Improved the onboarding process for new payment gateways, resulting in a 30% reduction in turnaround time for integration.♦ Assessed strengths and weaknesses of each payment gateway, working with 15 partners to develop custom strategies.♦ Maintained an in-depth understanding of our product offerings, delivering credible presentations and discussions with 100% product knowledge retention.♦ Exceeded revenue targets by 20%, identifying business opportunities with existing payment gateways. Show less

Amsterdam, North Holland, Netherlands

♦ Managed a team of 15 hospitality staff members.♦ Optimized guest capacity, resulting in a 15% increase in reservations and bookings.♦ Increased guest satisfaction by 25% through the implementation of standard operating procedures.♦ Implemented standard operating procedures leading to a 30% improvement in operational efficiency, guest satisfaction and revenue growth.

Sydney, New South Wales, Australia

♦ Interact with customers via phone, email, or in-person, providing outstanding service and addressing inquiries, complaints, and requests.♦ Listen attentively to customer concerns, demonstrating empathy and understanding while offering appropriate solutions and assistance.♦ Handle a high volume of incoming calls and emails efficiently and professionally, maintaining a positive and helpful demeanor at all times.♦ Ensure prompt and accurate resolution of customer issues, escalating… Show more ♦ Interact with customers via phone, email, or in-person, providing outstanding service and addressing inquiries, complaints, and requests.♦ Listen attentively to customer concerns, demonstrating empathy and understanding while offering appropriate solutions and assistance.♦ Handle a high volume of incoming calls and emails efficiently and professionally, maintaining a positive and helpful demeanor at all times.♦ Ensure prompt and accurate resolution of customer issues, escalating complex cases to the appropriate department or supervisor when necessary. Show less

Music, Event & Media Management, Marketing/Marketing Management, General, 90%

Acquiring a deep understanding of 𝗲𝗰𝗼𝗻𝗼𝗺𝗶𝗰 𝗽𝗿𝗶𝗻𝗰𝗶𝗽𝗹𝗲𝘀 and assessing commercial feasibility enables one to effectively position artists.

Automation, Robotic And Industrial Control, Mechatronics, Robotics, And Automation Engineering, 16

The Specialization Course in 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻, 𝗥𝗼𝗯𝗼𝘁𝗶𝗰𝘀, and 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗮𝗹 𝗖𝗼𝗻𝘁𝗿𝗼𝗹 provided advanced knowledge in automatic production systems.

Ielts, English, 6.5

Nanodegree, Business Analytics

Activities and Societies: Excel, Tableau, SQL. Master data fundamentals applicable to any industry and apply data-driven decisions..

Marketing Analytics Nanodegree Program, Digital Marketing

Gain foundational data skills applicable to Marketing. Collect and analyze data, model marketing scenarios, and communicate my finding.