- Human Relationship Management- Estimation and negotiation of new car sales budgets- Implementation of sales boosting programmes - Development of Retail Operations KPIs- Field business consulting- Sales Reporting (written reports aimed for Dealership Principles and Distributor Direction and Administration)

- Develop and monitor Action Plans to assure improvement based in the principles of Kaizen & 5 S’s & Toyota Way- Field business consulting: manage and analyse After Sales in different aspects and indicators- Development of Maintenance Reminder System (Tools, KPI's, Training, Manuals)- Development of Active Reception in DMS Spiga+ (partnership with Lidera Soluciones)- Implemented Active Reception in Dealers Network- Implemented TSM (Toyota Service Management)- Implemented TSM Reception (Improve Customer Experience in the After Sales)- Implemented TSM Body & Paint (Improve Collision Business Management)- Implemented the TSM Parts Kaizen (Improve Stock Management)- Audit Minimum and advanced retailer requirements- Followed-up in each DLR or my area of interest of Commercial Campaigns by Toyota Distributor- Followed-up activities which promote Customer Satisfaction and Customer Retention in After Sales

- Technical Support to the Dealership Network (Hotline)- Field Technical Support and technical evidence recovery - Field Technical Reporting to TME’s and TMC’s database (Written reports, frequently discussed over the phone) - Implement the guidelines and new projects coming from TME- Conception & Development of IT tools (Visual Basic/Excel) to process and manage information retrieved from the Dealership Network.- Stock management of after sales support materials - Maintenance Schedules- Technical campaigns (recalls) launch and follow-up- Toyota Dyna 4x4 project, testing production and development- Managed and translated technical information in order to inform Toyota Network- Joined several Go & Study activities held through the country as a contact person between Toyota Motor Europe and Dealers- Managed and decided goodwill warranties based on national or european policies