Pedro Santos Email & Phone Number

Maia, Pt

Maia, Porto, Portugal

- Manage developments and operation of credit and acquiring related services offered to consumers and SME segments - include credit card lines management, single credit contract management, physical and online acceptance services (acquiring);- Liaise with internal and external partners to assure operational / business alignment and projects delivery;

Maia, Porto, Portugal

- continuous improvement enabler in the organization, identifying critical processes to optimize, generate effectiveness, optimal CX and maximum profitability- provide guidance and support to project teams, and ensures alignment with the objectives and standards of the organization- act as project owner and executioner, involving the different areas of the organization by making periodic reports on the progress made

Maia, Porto, Portugal

- Manage products and services offered to the SME segment throughout the all product chain: from market analysis and opportunities, business plan modelling, product design, development and management;- Liaise with internal and external partners to assure operational / business alignment and projects delivery;

Porto Area, Portugal

- Manage Backoffice team: coordinate processes that support Universo card operations, liaise with internal and external partners to assure operational / business alignment and projects delivery;- Manage Frontoffice team: follow Universo card Call-Center performance, design and implement measures to improve customer satisfaction;

Porto Area, Portugal

- Prepare, validate and assure implementation of the Group´s strategic plans for consumer credit in the Iberian market;- Work in close collaboration and maintain ongoing relations with the various business lines, as well as with the financial partners, in order to optimize customer’s experience;- Assure that the Group´s credit products are delivered effectively throughout the retail network;- Monitor compliance with contract terms;- Ensure timely and appropriate credit decisions, that balance the Group´s key objective of customer service and business growth;- Produce comments and analyses about credit business performance and present regular reports to the Board;

- Strategic and technical analysis of corporates and issue of quarter reports with recommendations to rectify deviations in order to (re) achieve attractive corporate ratings;- Liaise with Clients and Trade partners in order to overcome problems with dispatch;- Responsible for the company´s billing service;- Responsible for the Payable & Receivables department;- Validation of activity inputs and mapping deviations from the P&L and relevant operational indicators;

Large Corporate North

Primary Duties:- Commercially supervise and monitor a portfolio of Large Corporate customers, being responsible for the fulfilment of the goals established;- Coordinate actions to develop with the different product areas of the Bank, ensuring the balance and diversification of involvement, aiming the achievement of strong Business Cases;- Prepare proposals for commercial action, supporting them with appropriate technical analysis;- Prepare Business Cases proposals and introduce them to the Price and Capital Committees;- Escalation of Collection Issues, in collaboration with the Business Support & Recoveries department;

Primary Duties:- Commercially supervise and monitor a portfolio of SME customers, being responsible for the fulfilment of the goals established;- Develop involvement with current clients and bring new clients to the portfolio;- Prepare proposals for commercial action, supporting them with appropriate technical analysis;

Primary Duties:- Credit Risk analysis and Credit Limit establishment of SME / Corporate companies and new financing transactions, in close coordination with the sales teams (account managers);- Follow, in terms of risk and business opportunities, the credit customers of the Bank;- Preparation of Investment Projects;

Primary Duties:- Supervise and follow, according to the account manager instructions, a portfolio of customers, being co-responsible for the fulfilment of the goals established;- Prepare proposals for commercial action, supporting them with appropriate technical analysis;

Management Control And Performance Measurement, Finance

International Week, Business Administration And Management, General

Executive Mba, Finance

Certificato Delle Conoscenza Della Lengua Italiana, Languages

Management Degree

Certificate Of Proficiency In English, Languages