Peer Mohamed Email & Phone Number

I am a dedicated Network and VoIP Engineer with extensive experience in designing, implementing, and managing advanced contact center solutions. With a strong background in troubleshooting complex technical issues, I excel in enhancing network performance and ensuring seamless integration of VoIP systems.Currently, I provide Tier 2 and Tier 3 support for TATA Communications Ltd., focusing on VoIP products such as CosmoCom and Sytel. My expertise includes monitoring and managing network infrastructures using tools like SolarWinds, as well as hands-on troubleshooting of networking and telecommunications challenges. I have successfully contributed to significant projects for various esteemed organizations, including the Dubai Health Authority and INVITA Company.I hold several technical certifications, including CCNA and Certified Ethical Hacker (CEH), and I’m well-versed in a range of technologies such as TCP/IP, VoIP protocols, and cloud solutions like Amazon Connect. My commitment to delivering exceptional customer service is complemented by my ability to collaborate effectively with cross-functional teams.Fluent in multiple languages, I thrive in diverse environments and am passionate about continuous learning and professional growth. I look forward to connecting with industry professionals and exploring opportunities to leverage my skills in innovative projects.