Matthew Peet Email & Phone Number

United Kingdom

Technical lead on multiple concurrent projects, regularly suggesting changes that would prevent issues or solve developing problems. Developed detailed Low-Level Design (LLD) documents, accompanied by Visio diagrams, for an innovative VMware Horizon VDI and Shared Services solution, catering to more than 400 VMs. This involved rectifying critical aspects within the technical solution, pinpointing previously overlooked intricacies, and implementing standardized diagrams Crafted comprehensive User Stories documentation outlining key departmental processes through interviews with stakeholders, and developed the underlying technical requisites—encompassing computing, storage, and networking. This document served as the cornerstone for shaping the strategic trajectory of systems over the upcoming five years. Supported relocation of a major office, overseeing the transition of server and storage systems Developed Powershell code for Jenkins Automation jobs to create folders with new folders with new project-specific SMB and NTFS group permissions across 2 different Domains. Developed Powershell code to automate html report for storage usage with Bar Charts. Created and largest contributor to Knowledgbase covering: Network, Storage, Policies, Services, and Change Log. Supported rollout out of ManageEngine OpManager for networking devices (including Cisco ACI) and servers.

Initiated, implemented and led GDPR compliance project across many areas of the business.Implemented and led project to create Power BI Dashboard for Accounts Dept with charts and filters to gain quick insights and understanding that was not available in the Accounting Software. Connected to SQL server. Managed company Website project, with many stakeholders and change requests during development.Managed Organic SEO improvements to Website: after 12 month, website traffic increased by 80% consistently.Improved Google Analytics reports, created goals, and implemented split testing to improve results. Managed Google AdWords campaigns and demonstrated ROI of Google AdWords compared to Organic SEO.Managed successful corporate Windows 10 upgrade project utilising Windows Deployment Server. Managed successful corporate Mobile upgrade project including changeover of network providers, mobile email and management solution- significantly reduced costs and improved staff happiness with mobile email. Managed successful Email Security Solution project, significantly reducing threat vector and increasing staff time and focus on genuine emails.Managed successful Antivirus upgrade of both clients and servers, as well as the management console, together with strengthened policies, resulting in increased detection of security threats and simplified management.Management of backup solution, including implementation of backup to NAS utilizing iSCSI protocol and monthly reporting to ISO quality standards.Designed and Implemented IT ticket management system, related Asset Database, and Knowledge Base system, delivering improved followup to incidents, better reporting, and analysis of problems. Delivering staff training on technology topics. Supporting departments with their business initiatives, by advising on technology capabilities and solutions.

United Arab Emirates

Delivering Corporate Data Quality Management (CDQM) of IT Asset data. Working with BMC Remedy Asset Management Database (CMDB) - assisted with migration from Remedy 7 to Remedy 8.Producing reports for senior IT management to support major projects (desktop rollouts and DR plans, etc), using Excel and Access. Liaising with Managers across all IT departments to understand the IT systems and accurately reflect these in the Database -new applications, relating child and parent dependencies, support and management groups,Auditing Change Requests and associated sub-tasks completed by engineers. -ensure that the database accurately reflects the work completed -identify any potential mistakes made in tasks.Documenting IT processes and driving process improvement.Delivering training to engineers, and creating training videos on Remedy 8.

Soho, London

1st -3rd Line Desktop and Server Support.Member of the High Priority Team dealing with critical incidents and service disruption.Out of Hours shift and project work: weekends and evenings, Completing System changes and Windows updates to multiple servers. Maintaining documentation and knowledge-base articles on specialist software and requirements for client. Training and mentoring new Engineers, handling escalated cases, assisting colleagues.Windows Server 2003 and 2008 Enterprise: Active Directory, DHCP, Print, File, DNS, RRAS, WSUS, Clustering, DFS, IIS, Remote Apps.Client Desktop support for XP, Windows 7, Office 2003-2010, Apple Macs including MacPro, Ipad and Iphone, Office for Mac, VMWorkstation. Exchange 2003-2010: DAG’s, OWA, Outlook Anywhere, SMTP connectors, Exclaimer Signature configuration. VMware: maintenance and troubleshooting, system changes for guest servers.Backup Systems: Symantec Backup Exec 10d to 2010R3, tape drives and autoloaders (HP, Dell).Citrix and Terminal/RDS server and thin clients: maintenance and troubleshooting, adding printers and drivers, publishing apps, managing connectivity settings (quality vs. bandwidth)Blackberry Enterprise Server and phones: troubleshooting, upgrading both phones and BES server software, security configuration of phones. Sharepoint 2007-2010- creating new users, troubleshooting user access and backup jobs. SQL 2005-2008: configuring and running maintenance tasks, backup and restore of live databases, killing user connections on disconnected sessions.Switches and routers: HP, Cisco, Draytek - installing, configuring, troubleshooting, updating firmware. Mitel and Avaya Phone Systems.Network printers and scanners. Juniper, Checkpoint Firewalls.Websense, Messagelabs, Mimecast, WebAuth.Symantec AV Antivirus server and client software, updates and roll-outs, maintenance, troubleshooting. Door Access Control systems and clocking in systemsSupporting CCTV system servers and RSA Servers.

Putney, London

1st-2nd Line Desktop and Server Support; diagnosing hardware, software and network faults, logging jobs on custom MySql database system to ITIL standards.Multinational and multi-site support.On-site engineering to install and troubleshoot routers, switches, and patch cabling.

Bloomsbury, London

Handling 1st-2nd line user support; logging jobs on Filemaker database system.Hardware replacement and upgrades including memory, hard drives, graphics cards, optical drives, network cards. Managing quotations, purchasing, accounts and invoicing.Managing hosting providers such as 1and1, fasthosts. Domain Name management including moves, new records for services. On-Site support for 2 days per week at a client of 60 users.Maintaining software license compliance: completed a Microsoft Audit. Researching new products and services, testing and evaluation many of which were put into production.

London

Operations management and sales representative delivering services to commercial,governmental and NGO clientsProject manager for Gate Ventures-Ealing Homes cleaning project covering 13 estate areas:4 staff in 2 teams of 2 for 39 week schedule. Delivering to agreed KPI's, with reports.Created staff induction training course.

London

Served in Iraq on Operation Telic 1 in 2003 with 42 CDO.

Master Of Science (Msc), Computer Network Management, Merit

Dissertation: “Software Defined Networking and its impact on Data Centre Reliability.” •Review of the current technologies.

Bachelor Of Arts (B.A.), Politics And International Relations (Hons)

International Law, Foreign Policy Analysis, International Organisations, Bargaining and Rational Choice Theory, Human Resource Management.