Peewee Macasinag Email & Phone Number

San Francisco, California, United States

• Develop and execute the overall global demand forecast for parts to enable Service and overall company objectives.
• Collaborate with sales, supply chain, global distribution centers, engineering, and other partners to understand demand forecast drivers
• Drive key KPI improvement activities (reducing forecast error and bias), improving customer service, reducing excess/obsolete inventory, to enable predictive performance and financial planning
• Review historical consumption data… Show more
• Review historical consumption data, trends, prepare forecast data, develop statistical forecast models and evaluate forecast results to increase accuracy by removing bias
• Monitor performance vs the forecast throughout the month identifying key shifts. Participate in monthly demand planning performance reviews to prevent excess/obsolete materials

United States

Irvine, California, United States

• Support Sr. Manager, Service Support Operations with all aspects of Razer Operations
• Manage spare parts and repair parts requisition for all Repair Center.
• Manage new repair product process.
• Assess vendor viability
• Initiates vendors contact and maintains strong working relationships with vendors, providing excellent service to internal and external partners.
• Coordinate repair strategy for existing and developing centers Globally.

Irvine, California

• Assist frontline (T1 & T2) technical support teams on escalated questions/issues such as, product validation, application assistance, technical data, product functionality, replacement parts, and job/field related issues
• Provide technical support and advanced problem management and resolution for all cases escalated to Tier 3 (assists customers with troubleshooting, maintaining, and developing cross-product gaming and hardware solutions.
• Contribute to NPS scores through… Show more
• Contribute to NPS scores through advocating for customer needs on escalations, support requests and by, performing root cause analysis on cases, assist with generate repair quotes, RMA approvals, if necessary
• When required, work directly with customers by phone/emails to assist in managing and fixing computer systems, laptop, tablet and any other Razer’s hardware or software products
• Perform customer/product usability tests, conduct sample checkouts, write lab reports, coordinate & interact with other tech teams, troubleshoot complex business systems or gaming equipment and/or home network devices.

Irvine, California

• Responds to requests for technical assistance in person, via phone and email.
• Diagnose and resolve technical hardware and software issues such as PC issue, application and email issues.
• Responds to password reset request and network account lockouts issues.
• Escalates issues to tier II technicians as is appropriate. Identifies and escalates situations requiring urgent attention.
• Researches questions using available information resources and redirects problems to… Show more
• Researches questions using available information resources and redirects problems to appropriate resources

Singapore

• Responds to requests for technical assistance via phone and email.
• Diagnose and resolve technical hardware and software issues such as PC issue, application, and email issues.
• Responds to password reset request and network account lockouts issues.
• Responsible for loading and unloading of daily, weekly and monthly backup tapes in NTU data centers.
• Perform basic troubleshooting on servers with regards to issue related to data backup and loading errors.
• Responsible… Show more

Philippines

• Provides advance hardware troubleshooting over the phone for DELL desktop and portable computer (home user/small business) owners in the U.S
• Provide advance software support for virus and spyware issue.
• Provide advance software solutions for 3rd party software
• Provides additional Support for Level 1 technicians.
• Provide additional Training for technicians.
• Took escalations/escalation management.

Philippines

• Provides first hand information regarding card members statements
• Process payments over the phone thru CBP (Check Over the Phone)
• Properly Maintain and Update card members account information
• Prevent card members go to delinquency status by collecting past due amount
• Educate Card members on their account
• Provide Card members payment programs to help Card members cure their account and prevent account to be reported to the credit bureau

Philippines

• Provides advance hardware troubleshooting over the phone for DELL desktop computer (home user) owners in the U.S
• Provides additional Support for Level 1 technicians.
• Took escalations.
• Generate Reports (AHT, DSN usage, RDR, RDF, and CE) to be submitted to the Operations Manager.
• Generate Attendance Reports to be submitted to the Workforce.
• Conduct Coaching and Mentoring sessions for Level 1 Technicians to improve their Performances and Metrics.