General Manager, Automation And Process Management
CurrentCurrently leading process transformation and automation initiatives, driving business value and operational excellence. Manage a team of professionals, including project managers, solution architects, and developers, to execute complex, multi-domain automation programs with a focus on strategic alignment, timely delivery, and budget control. Conduct cost-benefit analyses, develop business cases, and spearhead process reengineering using data analytics and emerging technologies to optimize resources and enhance KPIs. Oversee vendor management and negotiation to ensure project success, while championing HR initiatives for gender diversity and inclusion. These efforts have delivered significant cost savings, enhanced operational efficiency, and a strengthened competitive edge.- Automation Discovery: Spearheading the discovery and implementation of impactful NOC automations through effective collaboration with in-house and vendor partners.- Efficiency Optimization: Identifying and automating mundane tasks to boost operational efficiency and productivity.- Strategic Planning: Crafting a comprehensive automation roadmap, ensuring seamless delivery aligned in the right sequence.- Diverse Automation Solutions: Successfully implementing NOC process automations using a range of tools, including in-house solutions, vendor partnerships, RPA, and Chatbots.- Cross-Functional Collaboration: Facilitating harmonious collaboration among multiple NOC functions for the successful integration of automation initiatives.- Project and Program Management: Excelling in overseeing and managing automation projects, ensuring on-time delivery and outstanding outcomes.
