Peg Christopher Email & Phone Number

United States

Schaumburg, Illinois, Us

Rittal LLC is a customer-centric innovative leader in the modular network and server rack industry using state of art technologies engineering and developing enclosures that help customers achieve their technological goals optimally. Rittal is a market leader offering products such as 19-inch racks, industrial climate control, power distribution,... Rittal LLC has the longest non-automotive paint line in North America, stretching more than 3 miles within the confines of its factory• Collaborate with internal and external customers and gain an understanding of requirements and their dilemmas• Develop SAP SD configurations to support E2E Order to Cash (OTC) processes throughout the organization’s value chains• Analyze business issues, define requirements, design computer programs, and recommend automated system controls and protocols to solve organizational information issues• Support C4C CRM• SAP S/4HANA implementation and migration from SAP R/3• Identify project milestones, phases, and elements, and manage timeline and budget• Construct workflow charts and diagrams, study system capabilities, and write specifications• Assess programming requisitions to validate the need, ensure a clear understanding of requirements, and propose alternatives where appropriate• Communicate programming requirements to offsite programming staff and monitor progress to track actual performance versus schedule• Create end-user documentation (e.g., user guides, process flow charts, training,…)• Coordinate training programs for super users, monitor training programs for end-users, and ensure a highly trained user community• Lead cross-functional teams on projects to improve the integrity of system data• Work with users and programmers on system errors to determine root cause and corrective action• Develop organizational change management framework and conduct user acceptance testing• Maintain automated system protocols by writing and updating procedures

Dayton, Oh, Us

Engage with development teams and leaders throughout the organization to help develop/enhance great software for Local Companies around the country so they can focus on doing what they do best - Happily and effectively service their happy customers.• Developed and implemented new Customer Master ERP product that delivers modernized technology for >660 companies throughout US• Demonstrated strong analytical, planning, and organizational skills managing competing demands• Gather key business requirements and develop features and precise user stories with the expected acceptance criteria• Collaborate with UI/UX, QA, management, and stakeholders to ensure strategy alignment to corporate objectives• Partner with product management and cross-functional teams to coordinate dependencies and ensure planning• Manage backlog, facilitate grooming/planning ceremonies, and clarify expected outcomes• Influence/lead team to deliver highest quality and form high-performing, results-oriented culture that adjusts for changing business needs• Identify resource gaps and work with management to secure resources timely to align with roadmap execution• Perform UAT and post implementation validation to ensure optimal performance of applications• Troubleshoot issues and provide end-user support to ensure timely resolution• Responsible for data accuracy, technical function of solutions, process mapping, and other documentation• Proven relationship management building strong positive relationships with onsite/offshore team members and business partners• Developed and instructed methodical test strategies to ensure test coverage and support my passion for getting-it-right the first time• Developed video walk-through of application for user training• Drive continuous improvement identifying weaknesses in supply/value chain and developing/implementing effective stop gap strategies

Dayton, Oh, Us

People, product, and project management experience:Manage offshore and onshore software quality analyst (SQA) teams, work, and projects and ensure work is delivered with the highest quality and within expected timeframes and costs. Manage product backlog according to business priority. Mentor team to meet changing business priorities in fast-paced environment. Provide insight and motivation to team of how daily work and quality impacts member experience and provider relationship down streams. Conduct one-one touchpoints with employees to identify/fill gaps,... Coordinate implementations, projects, and daily work while enhancing quality and improving business performance. Testing methodology, automation tool usage, and reporting experience:Coach team on testing methodology. Guide team on EDI claims processing and using automation tools such as: Caffe 360 for claims testing/validation accuracy and TriZetto NetworX Modeler for modeling provider contract and verifying pricing accuracy. Collaborate with the business, identify and ensure their key scenarios are integrated into test plans and execution. Work with vendor and advise on requirements for new regression test bed using HP QC ALM. Drive continuous improvement by developing reports that track progress of work, reduction in break fixes, defects identified, automation tool usage, and ensure KPI’s are met. Business management and new business planning experience:Engage with vendors for resource improvement and resource planning for projects, expansion into new states and/or new lines of business. Communicate requirements for desired skill sets of prospective resources to support team alignment and meet operational and strategic objectives for new business. Designed the new business playbook template that overviews testing dependencies on cross functional teams for data requirements such as providers, benefits, provider agreements, members, and applicable user stories to support end-to-end testing.

Dayton, Oh, Us

Engage business stakeholders and gain insight of business goals and functionality that is needed. Document requirements and develop user stories with the expected acceptance criteria. Facilitate scope and grooming sessions and recommend design improvement ideas. Direct development and testing team. Perform UAT to ensure that software solutions match stakeholder expectations. Experience with Agile, Scrum, and Waterfall software delivery methodologies including collaborating with various business units and development team for grooming, JAD, and defect communication/resolution. Communicate priorities to development team and manage the product backlog and product development accordingly.

Dayton, Oh, Us

Work closely with product owners/stakeholders soliciting/documenting requirements and prioritizing work and projects. Develop test strategy, test plans, and mocked up 837 EDI data to test scenarios in user stories. Extensive experience with EDI 837 inbound/outbound processing and Facets claim processing through to 835 claim payment. I documented the EDI claims processing process and shared with other SQAs to facilitate their testing and broaden knowledge. Integrated new vendors and EDI transactions and developed process documentation. Use SQL and claim processing software to perform functional, regression, smoke, system integration, system upgrade, performance testing, and facilitate UAT. Utilize HP QC for defect management and test execution.

Fortune 500 business integration and process management leader. Used Tibco’s Claim Data Generator for development, QA, and HIPAA compliance verification. Hospital, medical, and dental claim EDI and XML development, analysis, and troubleshooting. Transaction sets include 837, 834, and 820. Use Jira for tracking bugs. Worked directly with product developers and provided recommendations to improve software functionality and continuous improvement.

Alpharetta, Ga, Us

B2B integration and client claim management services. SAP IDoc, X.12, EDIFACT, XML, and papiNET mapping. EDI development: 850, 855, 860, 856, 810, 812, 820, 823, 824, 830, 875, 880, 210, 404, 945, and 997. Worked remote from home office. Collaborated with internal product managers and clients to understand requirements and dilemmas and developed applicable solutions. Successful in attaining sufficient insight of client goals. Created claim 837’s for clients using Liaison’s Contivo mapping software. Maintained repository backups. Analyzed and resolved production issues and provided customer software support. Traveled 20% facing with clients, providing on-site training, and developing/testing corresponding solutions to support changes in SAP or other backend applications. Relate well at all organizational levels. Create professional working relationships with customers and team members. Ability to be organized and meet established schedules/deadlines.

Richmond, Va, Us

Fortune 500 leader in paper industry with 600+ trading partners. Demonstrated ability to rapidly learn new skills by quickly learning TIE Commerce eVision and spEDI*map software in order to replace primary mapper. Provided EDI X.12 and SAP IDoc mapping development to support SAP client implementations. Transaction sets used: 850, 855, 860, 856, 810, 812, 820, 823, 824, 830, 875, 880, 210, 404, 945, and 997. Monitored production traffic and analyzed and corrected issues. Configured inbound and outbound partner relationship definitions within ERP and EDI subsystem. Developed and provided SAP SD and EDI process documentation and training to enhance knowledge transfer. Experience using SharePoint and Lotus Notes. Demonstrated proficiency in FTP and TCP/IP protocols.

Vantaa, Uusimaa, Fi

Mid-size corporation with small IT department. Collaborated with internal and external customers to understand requirements/dilemmas and developed associated EDI X.12, IDoc, and EDIFACT mapping solutions using Gentran Server for Windows. Successfully remapped all order to cash EDIFACT maps to EDI X.12 to support HP corporation’s SAP implementation. Transaction sets: 850, 855, 860, 856, 810, 820, 824, 830, 870, and 997. Mailbox setup and administration; configured interfaces between Gentran subsystem and SAP R/3; and administered telecommunications to support EDI functions. Defined process control and event scheduling. Applied critical thinking and troubleshooting of production traffic to proactively correct problems before becoming bigger issues. Developed pre-implementation test plans and ensured error-free transaction processing. Managed development and implementation. Provided SAP SD OTC and super user support. Configured inbound and outbound partner relationship definitions. Configured SAP R/3 system for IDoc interface, partner profiles, output condition records, customer-material info records, and Workflow. Performed Basis Administration and customizing. Applied critical thinking for troubleshooting/problem resolution. Provided technical and functional assistance by identifying, evaluating, and developing systems/solutions/procedures/reports/analysis tools that were cost effective and met end user requirements. Developed documentation of all technical and business processes. Demonstrated proficiency in MAPI, FTP, TCP/IP, Sockets, and SNA protocols. Proficient in wide scope of AS400 computer operations, including: troubleshooting, OS upgrade, save/restore, high-availability administration, and related peripherals.

Bachelor Of Science In Business/E-Business 3.99 Gpa, Business, Management, Marketing, And Related Support Services

Associate Of Science - As, Management Information Systems, General

Education record