• Led successful negotiations with top-tier global logistics providers and B2C e-commerce customs broker across the EU, enhancing partnerships, resolving disputes, and optimizing operational costs.• Collaborated with legal and finance teams to refine internal processes, significantly improving contract approval and management efficiency and transparency.• Supported EU international office General Managers in business development and supplier relationship management, contributing to… Show more • Led successful negotiations with top-tier global logistics providers and B2C e-commerce customs broker across the EU, enhancing partnerships, resolving disputes, and optimizing operational costs.• Collaborated with legal and finance teams to refine internal processes, significantly improving contract approval and management efficiency and transparency.• Supported EU international office General Managers in business development and supplier relationship management, contributing to sustained partnerships and elevated sales KPIs. Show less

• Crafted and implemented a social media strategy—selecting the RED platform, curating vlog content, and leveraging Google Ads—which propelled brand engagement and collection rate by a staggering 200% within the Chinese market segment.• Localized English website content and social media descriptors to Chinese, enhancing accessibility for the target demographic.

• Managed KPIs for call sales and aftercare, consistently surpassing targets, and ensured top-notch customer service at Louis Vuitton.• Led service quality monitoring and facilitated seasonal key item training for the sales team, contributing to increased sales performance.