Peiling . Email & Phone Number

Malaysia

• Pre-opening team• Dealing with building management and contractors• Work with other team members in running the centre, ensuring efficient service delivery andoutstanding levels of client satisfaction• Handle reception duties which are answering client calls, managing meeting room bookings,greeting clients and visitors as well as centre facilities, equipment and office allocations• Assisting with billing and booking system operations, ensuring accuracy and efficient servicedelivery• Maintain a high level of alertness and professionalism by anticipating and responding toguests and clients’ potential needs, requests or queries• Training new staff from time to time• Assisting sales team for touring the office• Ensuring smooth workflow for operation in the absence of the Centre Manager• Liaising with Headquarter in Hong Kong on daily basis

Singapore

• Handling reservation from FIT or Travel Agent• Made booking through PSMS• Handling email for all the enquiry of guests• Room upsells• Handling special request from guest and how to fulfil guest satisfaction• Knowledgeable how to arrange special request from guest. eg: honeymoon arrangement,anniversary arrangement, special birthday arrangement• Follow up the cases until the guest feel happy and satisfied

Singapore

• Handling email and fax for Starwood Asia Pacific Hotels (Malaysia, Singapore, Indonesia)• Answering call for worldwide reservations (mostly handle Malaysia, Singapore and Australiahotels)• Upsell with room benefits• Connect the guest to our hotel during the call and email• Support In-House Reservation to proceed with the bookings and reply emails for FIT,Wholesaler and Online Travel Agents• Answering call from Travel Agent for wholesaler booking• Ensure the emails and faxes are reply within 24 hours• Reply email via RMS (Reservation Management System)• Ensure the emails and call are answer on Brand standard and with guests’ needFebruary

Malaysia

• Pre-opening team for Aloha Desk• Handling check-in and check-out process• Understand system and using UX GALAXY and LIGHTSPEED 9.5• Handling special request from guest and how to fulfill guest satisfaction• Train new colleague to understand system and job task• Handling check-in and check-out for group series and small corporate group• Assist Aloha Desk Manager to control stock for Aloha Desk• Check arrival report and room assignment

• Task force at W Singapore about one and half month• Answering phone call and handle email• Assist the team how to handle SRS program• Train new colleague to understand system and job task

Kuala Lumpur, Malaysia

• Answering phone call• Handling reservation from FIT or Travel Agent• Handling group series and small corporate group• Made booking through UX GALAXY and LIGHTSPEED 9.5• Handling email for all the enquiry of guests• Room upsells• Handling special request from guest and how to fulfil guest satisfaction• Knowledgeable how to arrange special request from guest. eg: honeymoon arrangement,anniversary arrangement, special birthday arrangement• Follow up the cases until the guest feel happy and satisfied• Handling guest’s complaint and how to solve problems• Knowledgeable SRS program and process• Train new colleague to understand system and job task

Kuala Lumpur, Malaysia

DEPARTMENT• Worked in Guest Services Center which is telephone operator• Answering phone call• Handling request from in-house guests• Handling guest’s complaint and how to solve problem• Provide effective and efficient services for all the guest• Knowledgeable how to operate Meridien Console and FCS system• Knowledgeable use UX GALAXY and LIGHTSPEED to check guest details• Communicate well with all the departments in hotel• Handling In-Room Dining• Knowledgeable how to function MICRO system to place order• Cashier for In-Room Dining

Kuala Lumpur, Malaysia

• Worked as a part timer waitress and hostess around 2 years in the restaurant• Food and Beverage services skills• Upselling the dishes in the restaurant• Handling guest complaint and how to solve problems• Knowledgeable how to function POINTSOFT system to place the food order

Kuala Lumpur, Malaysia

• Internship at Traders Hotel Kuala Lumpur for 3 months• I have been worked in Front Office Department which are Services Center, Front Desk,Concierge and Traders Club Lounge• Answering phone calls at Services Center• Provided effective and efficient services for all the guest• Be lobby greeter at reception to communicate with guest• Always communicate and chit chat with guest• Always ask the guest how their stay with us was and get the feedback from guest to improveour services• Learn how to satisfy guests’ needs• Provide useful information to guests• Assist concierge