Penda Thioune Email & Phone Number

Philadelphia, Pa, Us

Cincinnati, Ohio, United States

Managed and maintained client accounts, serving as a key point of contact for inquiries, requests, and issue resolution, resulting in a 16% increase in client satisfaction scores.Collaborated with cross-functional teams to ensure timely and accurate delivery of services, contributing to the successful implementation of client projects and initiatives.Developed and implemented efficient account management processes, including tracking and reporting, leading to a 9% reduction in administrative errors and improved overall account efficiency at Health Carousel.

Conducted patient interviews to gather diagnostic information, ensuring accurate healthcare services.Verified insurance coverage, streamlining payment processes and reducing payment delays.Managed data entry, documenting COVID-19 test results and patient information for efficient tracking.Gained exposure to HR functions, including onboarding, background checks, and Kronos Administration while taking stretch assignments within the HR team.Reviewed financial data to identify discrepancies, leading to a 10% increase in account collections.Provided exceptional customer service, addressing inquiries, and maintaining client retention while overseeing billing and client account management.

Collaborated with the HR department to streamline the onboarding process for new front desk staff, ensuring a smooth transition and effective training, resulting in a reduction in onboarding time by 21%.Evaluated front desk staff performance and regularly provided coaching and feedback that led to a 20% increase in customer loyalty and exceeding sales goals by 14%.Investigated and effectively resolved client complaints through active listening, thorough analysis, and swift resolution strategies, maintaining high client satisfaction and retention levels.

Gladwyne, Pennsylvania

• Developed risk profiles of 80 companies in order to determine investment covenants• Partnered with Relationship Manager to develop a list of 40 prospective business clients• Secured client information, and resolved fraud and security breach concerns• Exceeded quarterly goals by 12% by recommending personalized PNC services and tools• Researched and prepared memos for over 35 different companies focusing on their individual leverage, risk factors, repayment sources, and ability to service debt

Master Of Public Administration - Mpa, Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Psychology

Activities and Societies: Multicultural club (Treasurer) - Muslim Student Association - African Student Association

Education record

Activities and Societies: DECA - Student Council - Student Ambassador