David Penn Email & Phone Number

San Francisco, CA, US

• Provide counsel on broad range of issues related to evolving, data-driven Customer Success models and offerings, and a variety of strategic programs to evolve the customer experience.
• Support daily operations and continuous improvement of 1200+ employee global Customer Success business and related programs, including development and implementation of new offerings and business initiatives.
• Partner with Customer Success domains (product support, renewals, operations, portfolio design) to drive business, marketing, and customer lifecycle strategies.
• Advise on technology solutions, digital and social marketing, and digital and customer outreach activities to ensure consistency with applicable law and company policies and procedures.
• Advise on business and legal issues associated with various operational and customer-facing data analytics insights programs.
• Negotiate complex, strategic agreements with wide range of service providers, customers, and partners.

Abingdon, Oxfordshire, GB

• Collaborate internationally with business executives and other department stakeholders on broad range of complex business, legal, and strategic issues in fast-paced, rapidly changing environment.
• Synthesize and translate business goals into various technology agreements for cyber-security hardware and software (on-premise and SaaS), OEM, strategic alliances/partnerships, support and professional services.
• Coach and mentor a team of two Senior Commercial Attorneys and three Senior Contract Managers in the U.S., UK, and Australia.
• Autonomous responsibility for driving contracting process with customers, partners, and vendors in the Americas in alignment with company objectives, guidelines, policy and practice.
• Advise and guide sales, marketing, finance, IT, procurement, R&D, and other internal clients.
• Partner with legal team members to ensure cohesive, consistent delivery of services globally.

Vélizy-Villacoublay, FR

• Drafted, negotiated, and finalized enterprise outbound software licensing (on-premise and SaaS), VAR, professional services, SOW, evaluation, non-disclosure and other commercial and technology agreements, while.
• Provided practical day-to-day legal advice to internal business clients on variety of complex and strategic matters, including contract obligations, departmental and company-wide policies and procedures, intellectual.
• Worked collaboratively with executives and sales, operations, and revenue recognition teams on transactions.
• Drafted, negotiated, and finalized vendor agreements for marketing, IT, travel, and other internal corporate needs.
• Reviewed contracts, advised internal clients, and negotiated and resolved contract disputes in a pragmatic way.
• Assisted in developing contract policy, processes, and templates enabling compliance with contractual obligations.

Boston, MA, US

General commercial litigation practice including class actions, derivative actions, claims for breach of contract, tort, unfair competition and business practices, and other complex business disputes in federal and state court.

Boston, MA, US

Performed legal research and writing to support drafting of legal opinions and trial preparation.

US

• Lead member of cross-functional team responsible for developing e-Commerce and Service Desk software.
• Developed conceptual designs, prototypes, and specifications for technical and application enhancements.
• Managed client relationships to identify market requirements and customer requests for functional enhancements.
• Worked closely with programming, QA, localization, documentation, and operations groups to ensure successful implementation of designs and specifications under tight project deadlines.
• Educated audiences on software functionality to support pricing, packaging, and promotion strategy.
• Assisted in pre-sales situations involving technical issues to enhance chances of winning business.

US

• Project manager responsible for coordinating and overseeing cross-departmental teams in post-sales implementation of key strategic partnerships for nation’s 3rd largest Internet Service Provider.
• Developed, implemented, and analyzed multi-faceted online marketing campaigns, including creative design, QA, backend data transfer, client management, performance tracking and analysis, and contract administration.

J.D.

B.A., Foreign Affairs

Mini-Mba For In-House Counsel (December 2014)