Adam Penner Email & Phone Number

Calgary, Ab

In my role as an Assistant Underwriter at Jencor Mortgage, I:- Collaborated closely with senior underwriters to assess and analyze mortgage applications, ensuring they met company and industry standards.- Delivered top-notch customer support, addressing client inquiries and providing timely solutions to enhance customer satisfaction.- Managed office administrative tasks, including data entry, document preparation, and IT integration, ensuring smooth operations.- Leveraged my… Show more In my role as an Assistant Underwriter at Jencor Mortgage, I:- Collaborated closely with senior underwriters to assess and analyze mortgage applications, ensuring they met company and industry standards.- Delivered top-notch customer support, addressing client inquiries and providing timely solutions to enhance customer satisfaction.- Managed office administrative tasks, including data entry, document preparation, and IT integration, ensuring smooth operations.- Leveraged my analytical skills to evaluate financial documents and credit histories, making informed decisions on loan approvals.- Engaged with customers to gather necessary documentation and information, fostering strong relationships and trust.- Utilized my expertise in Microsoft Excel and Word to maintain organized records, generate reports, and streamline processes.- Played a pivotal role in the company's marketing initiatives, assisting with the development and execution of marketing strategies, campaigns, and promotional activities.- Collaborated with other agents on marketing efforts, ensuring consistent branding and maximizing outreach to potential clients.- Continuously updated my knowledge on mortgage underwriting standards, regulations, and best practices to ensure compliance and mitigate risks. Show less

Calgary, Canada Area

• Identified key areas when managing American Airlines Compliance Coordinator duties that had been left incomplete by staff and rectified relevant compliance and audit based concerns.• Mentored American Airlines front line staff and the Calgary Airport to improve system knowledge and increase customer service scores, thereby increasing customer satisfaction from below 50% to the high 70% range.• Developed a wide range of tools and reference sheets for American Airlines at the Edmonton… Show more • Identified key areas when managing American Airlines Compliance Coordinator duties that had been left incomplete by staff and rectified relevant compliance and audit based concerns.• Mentored American Airlines front line staff and the Calgary Airport to improve system knowledge and increase customer service scores, thereby increasing customer satisfaction from below 50% to the high 70% range.• Developed a wide range of tools and reference sheets for American Airlines at the Edmonton International Airport to improve station departure dependability, in this time increasing from 25% or less on time performance to more than 90% on time performance.• Tutored over 50 agents at United Airlines YYC to share skills and system knowledge to improve overall station performance, and help improve agents’ confidence when dealing with passengers.• Developed a spreadsheet to track agent lesson progress and follow up with late lessons, increasing monthly lesson on time completions from less than 30% of the staff to over 90% in 1 and half months.• Interacted with over 1,000 guests on a daily basis at check in time and when boarding flights in a polite and courteous manner helping them reach their flights on time.• Led health and safety committee meetings in the absence of the duty manager when she was on holidays on 4 separate occasions.• Compiled weekly passenger load sheets for US Customs and Border Patrol to properly staff customs for the projected numbers for each day during flights times. Show less

Calgary, Canada Area

• Learned the new system with United Airlines to be able to handle guest check in and gates departures in less than 2 weeks from self-tutelage.• Organized morning check in lines with teammates to clear over 900 guests for morning flights with only a 3 hour time window before flights cut off.• Reconciled daily electronic ticket paperwork to send to United Airlines head offices in Chicago on a weekly basis.• Provided assistance the approximately 5,000 guests a week that traveled on… Show more • Learned the new system with United Airlines to be able to handle guest check in and gates departures in less than 2 weeks from self-tutelage.• Organized morning check in lines with teammates to clear over 900 guests for morning flights with only a 3 hour time window before flights cut off.• Reconciled daily electronic ticket paperwork to send to United Airlines head offices in Chicago on a weekly basis.• Provided assistance the approximately 5,000 guests a week that traveled on United Airlines on the kiosk check in systems and fixed any ticket issues at the customer service counters. Show less

Calgary, Canada Area

• Succeeded in maintaining a high level of customer service with around 100 flights a day with up to and over 14,000 guests daily.• Partnered with a fellow co-worker during a power outage that took out all WestJet reservation systems in the airport for over 3 hours to work as a team checking in guests manually on paper, while still providing a high level of customer service during a difficult and stressful situation for all.• Achieved an average of around 90% on time departures for… Show more • Succeeded in maintaining a high level of customer service with around 100 flights a day with up to and over 14,000 guests daily.• Partnered with a fellow co-worker during a power outage that took out all WestJet reservation systems in the airport for over 3 hours to work as a team checking in guests manually on paper, while still providing a high level of customer service during a difficult and stressful situation for all.• Achieved an average of around 90% on time departures for gates worked with little to no required assistance. Show less

Calgary, Canada Area

• Led group of 3 to 5 agents at a time when the regular shift leads were on vacation for 4 weeks a year.• Maintained aircraft parts and tools in store room to ensure none were expired, and if they were close to expiry filling out proper international dangerous goods forms to send back to the United States for replacement.• Demonstrated expert knowledge of SABRE reservation system working check-in, gates and operations.• Assisted team of 2 to 3 other agents to check-in 140 guests… Show more • Led group of 3 to 5 agents at a time when the regular shift leads were on vacation for 4 weeks a year.• Maintained aircraft parts and tools in store room to ensure none were expired, and if they were close to expiry filling out proper international dangerous goods forms to send back to the United States for replacement.• Demonstrated expert knowledge of SABRE reservation system working check-in, gates and operations.• Assisted team of 2 to 3 other agents to check-in 140 guests within check-in cut off time of 2 hours while ensuring all international documentation rules were followed for each individual.• Managed team of agents during a 12 hour delay, providing all guests with alternate flight options while communicating with ground and maintenance staff on a regular basis.• Demonstrated the ability to multitask working 2 outbound flights and 1 inbound flight at the same time in operations ensuring cargo loads were input properly for the safety of the aircraft and all guests on board. Show less

Calgary, Canada Area

• Organized branch filing system on a weekly basis ensuring all files that had been taken out to be reviewed by staff were put back in alphabetical order in filing room.• Developed a new system for organizing files that staff returns to messenger trays to speed up filing system to provide more time to perform other critical duties.• Interacted with all levels of staff in Calgary main branch from tellers up to and including District Vice Presidents for Alberta, which translated to being… Show more • Organized branch filing system on a weekly basis ensuring all files that had been taken out to be reviewed by staff were put back in alphabetical order in filing room.• Developed a new system for organizing files that staff returns to messenger trays to speed up filing system to provide more time to perform other critical duties.• Interacted with all levels of staff in Calgary main branch from tellers up to and including District Vice Presidents for Alberta, which translated to being allowed to take Investment Funds in Canada course for selling mutual funds with less than a year of banking experience, and achieving a grade of over 75%.• Responded to over 50 calls on a daily basis assisting bank clients with day to day banking needs as well as credit needs.• Exceeded monthly sales goals in most areas consistently, frequently opening 40 or more new accounts on a monthly basis for new and existing clientele.• Succeeded in maintaining strong level of service in this high volume call center, which responded to over 3 million calls annually for over 25 unique products and services.• Managed group of more than 14 tellers in the branch, creating monthly schedules ensuring proper staffing on all days while working with the staffs requested days off.• Handled ordering of daily cash for branch of anywhere from $75,000 to $150,000 on a weekly basis to ensure tellers and ABM’s had sufficient funds for daily operations.• Accounted for end of day deposits between $40,000 and $125,000 from daily transactions of both tellers and business account teller.• Balanced end of day cash intake versus expenditure within a $1 balancing tolerance with an average of being balanced over 90% of the time during each month.• Trained tellers how to be better sales people with customers while ensuring they only sold what benefited the customer to help raise customers brand loyalty.• Taught a class of over 30 elementary students the basics of personal finance with 1 other co-worker. Show less

Bachelor Of Business, Entrepreneurship/Entrepreneurial Studies

Bachelor Of Music, Music

Activities and Societies: University of Lethbridge Wind Orchestra I spent 2 years at the University of Lethbridge as a Music student.

Education record