Penny Downs

Penny Downs Email and Phone Number

Key Account Manager @ Trinity Fire & Security Systems
Banbury, GB
Penny Downs's Location
Banbury, England, United Kingdom, United Kingdom
Penny Downs's Contact Details

Penny Downs work email

Penny Downs personal email

n/a
About Penny Downs

Senior Contact Centre, CS professional experienced in leading and transforming large and small teams. Always delivering against KPI's. Passionate customer service advocate developing and delivering customer centric strategy.Experience across all aspects of Customer Contact - telephone, white and Email, social networking and face to face operations. Leading virtual teams!Specialties: Managing small, complex operations. Complaint management, coaching and developing staff, organising and delivering against tight deadlines. Resource planning. Crisis management !!

Penny Downs's Current Company Details
Trinity Fire & Security Systems

Trinity Fire & Security Systems

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Key Account Manager
Banbury, GB
Website:
trinityfireandsecurity.com
Employees:
394
Penny Downs Work Experience Details
  • Trinity Fire & Security Systems
    Key Account Manager
    Trinity Fire & Security Systems
    Banbury, Gb
    View
  • Contact Web Ltd
    Customer Success Director
    Contact Web Ltd Nov 2023 - Present
    Banbury, England, United Kingdom
    View
  • Contact Web Ltd
    Customer Success Manager
    Contact Web Ltd Jun 2023 - Nov 2023
    United Kingdom
    View
  • Barry Callebaut Group
    Customer Care Manger
    Barry Callebaut Group Sep 2022 - May 2023
    Banbury, England, United Kingdom
    View
  • Fresh Direct (Uk)
    Head Of Customer Service
    Fresh Direct (Uk) Sep 2017 - Sep 2022
    Bicester, Oxfordshire, United Kingdom
    View
  • Currently Seeking A New Challenge In Operations/ Customer Service/ Account Management
    Available For Immediate Start
    Currently Seeking A New Challenge In Operations/ Customer Service/ Account Management Jul 2017 - Sep 2017
    M40 Corridor, London, B'Ham, Coventry
  • Miele Uk
    Customer Experience Manager ( Head Of Contact Centres)
    Miele Uk Feb 2013 - Feb 2017
    Abingdon
    Miele is the UK's Premier brand of large kitchen appliances. My role is to ensure that the Customer service we offer our domestic, professional and our dealers matches the brilliant performance and quality of our products.Heading up the multi channel contact centre based at the UK headquarters in Abingdon, managing all aspects of people, performance and processes within this fast paced environment.Winner - SECCF Small Contact Centre of the year 2013Winner - Oxfordshire Hays Customer Care Award 2013Winner - Domestic & General Total Excellence Quality 2013Winner - Domestic & General Total Excellence Quality 2014
  • Arsenal Football Club
    Customer Service Manager
    Arsenal Football Club Jan 2008 - Feb 2013
    Responsible for managing all aspects of the supporter service functions within the Club. Specifically responsible for running the Contact Centre and matchday operations within the Box Offices.
  • Vangent, Inc.
    Operations Manager
    Vangent, Inc. Jan 2006 - Jan 2008
    Responsible for running the Contact Centre delivering the outsourced services for the London Borough Of Southwark.Winner of Outsourced Partnership in the ECCA 2007.
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  • Dixons Stores Group
    Operations Manager
    Dixons Stores Group Jan 2001 - Jan 2006
    Operations Manager based in the Sheffield Contact Centre, working within the Coverplan, DGIS Insurance, Partmaster and Chain Direct areas.
  • Hfc Bank
    Outbound Sales Manager
    Hfc Bank Jan 1999 - Jan 2001
    View
  • Barclays Bank, Coventry
    Team Leader
    Barclays Bank, Coventry 1997 - 1999

Penny Downs Skills

Customer Experience Contact Centers Management Customer Satisfaction Team Leadership Customer Service Performance Management Leadership Account Management Team Management Call Centers Outsourcing Coaching Sales Change Management Customer Retention Operations Management Service Delivery Sales Management Cross Functional Team Leadership Workforce Management Crm Business Process Improvement B2b Forecasting Sales Operations Business Development Process Improvement Business Analysis Ivr Project Planning Call Center Strategy Complaint Management Training Stakeholder Management New Business Development Recruiting Training Delivery Business Transformation Retail Sales Process Business Strategy Business Planning Vendor Management Coaching Staff Social Networking Telemarketing Key Account Management Call Center Development

Penny Downs Education Details

  • Bablake School
    Bablake School

Frequently Asked Questions about Penny Downs

What company does Penny Downs work for?

Penny Downs works for Trinity Fire & Security Systems

What is Penny Downs's role at the current company?

Penny Downs's current role is Key Account Manager.

What is Penny Downs's email address?

Penny Downs's email address is pe****@****t.co.uk

What is Penny Downs's direct phone number?

Penny Downs's direct phone number is +4419264*****

What schools did Penny Downs attend?

Penny Downs attended Bablake School.

What skills is Penny Downs known for?

Penny Downs has skills like Customer Experience, Contact Centers, Management, Customer Satisfaction, Team Leadership, Customer Service, Performance Management, Leadership, Account Management, Team Management, Call Centers, Outsourcing.

Who are Penny Downs's colleagues?

Penny Downs's colleagues are Adam Leech Uk, Josh Simpkins, Craig Bowling, Bhavik Mistry, Martin Low, Molly Warwick, Shay Mcnaughton.

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