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Penny Downs Email & Phone Number
Key Account Manager
at
Trinity Fire & Security Systems
1 work email found
@freshdirect.co.uk
4 phones found area 192 and 186
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Key Account Manager
Location
Banbury, England, United Kingdom
Company size
Who is Penny Downs? Overview
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Quick answer
Penny Downs is listed as Key Account Manager at Trinity Fire & Security Systems, a with 394 employees, based in Banbury, England, United Kingdom. AeroLeads shows a work email signal at freshdirect.co.uk, phone signal with area code 192, 186, and a matched LinkedIn profile for Penny Downs.
Penny Downs previously worked as Customer Success Director at Contact Web Ltd and Customer Success Manager at Contact Web Ltd. Penny Downs studied at Bablake School.
Company email context
Email format at Trinity Fire & Security Systems
This section adds company-level context without repeating Penny Downs's masked contact details.
{first}.{last}@freshdirect.co.uk
86% confidence
AeroLeads found 1 current-domain work email signal for Penny Downs. Compare company email patterns before reaching out.
Profile bio
About Penny Downs
Senior Contact Centre, CS professional experienced in leading and transforming large and small teams. Always delivering against KPI's. Passionate customer service advocate developing and delivering customer centric strategy.Experience across all aspects of Customer Contact - telephone, white and Email, social networking and face to face operations. Leading virtual teams!Specialties: Managing small, complex operations. Complaint management, coaching and developing staff, organising and delivering against tight deadlines. Resource planning. Crisis management !!
Listed skills include Customer Experience, Contact Centers, Management, Customer Satisfaction, and 46 others.
Current workplace
Penny Downs's current company
Company context helps verify the profile and gives searchers a useful next step.
Trinity Fire & Security Systems
12 roles · 30 years
Penny Downs work experience
A career timeline built from the work history available for this profile.
Customer Success Director
Current
Nov 2023 - Present
Customer Success Manager
Jun 2023 - Nov 2023
Customer Care Manger
Sep 2022 - May 2023
Head Of Customer Service
Sep 2017 - Sep 2022
Available For Immediate Start
Currently Seeking A New Challenge In Operations/ Customer Service/ Account Management
Jul 2017 - Sep 2017
Customer Experience Manager ( Head Of Contact Centres)
Miele Uk
Miele is the UK's Premier brand of large kitchen appliances. My role is to ensure that the Customer service we offer our domestic, professional and our dealers matches the brilliant performance and quality of our products.Heading up the multi channel contact centre based at the UK headquarters in Abingdon, managing all aspects of people, performance and processes within this fast paced environment.Winner - SECCF Small Contact Centre of the year 2013Winner - Oxfordshire Hays Customer Care Award 2013Winner - Domestic & General Total Excellence Quality 2013Winner - Domestic & General Total Excellence Quality 2014
Feb 2013 - Feb 2017
Customer Service Manager
Arsenal Football Club
Responsible for managing all aspects of the supporter service functions within the Club. Specifically responsible for running the Contact Centre and matchday operations within the Box Offices.
Jan 2008 - Feb 2013
Operations Manager
Responsible for running the Contact Centre delivering the outsourced services for the London Borough Of Southwark.Winner of Outsourced Partnership in the ECCA 2007.
Jan 2006 - Jan 2008
Operations Manager
Dixons Stores Group
Operations Manager based in the Sheffield Contact Centre, working within the Coverplan, DGIS Insurance, Partmaster and Chain Direct areas.
Jan 2001 - Jan 2006
Outbound Sales Manager
Jan 1999 - Jan 2001
Team Leader
Barclays Bank, Coventry
1997 - 1999
~2 yrs
Team & coworkers
Colleagues at Trinity Fire & Security Systems
Other employees you can reach at trinityfireandsecurity.com. View company contacts for 394 employees →
AJ
Andrew Jukes
Colleague at Trinity Fire & Security SystemsGateshead, England, United Kingdom
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CG
Carra Gale
Colleague at Trinity Fire & Security SystemsAbingdon-On-Thames, England, United Kingdom
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CP
Christopher Parsons Miet
Colleague at Trinity Fire & Security SystemsSlough, England, United Kingdom
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MW
Molly Wallis
Colleague at Trinity Fire & Security SystemsCardiff, Wales, United Kingdom
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SM
Sebastian Marcinczyk
Colleague at Trinity Fire & Security SystemsSt Helens, England, United Kingdom
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MB
Michelle Bines
Colleague at Trinity Fire & Security SystemsUnited Kingdom
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DL
David Lilley
Colleague at Trinity Fire & Security SystemsCuddington, England, United Kingdom
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KS
Kerry Strobeck
Colleague at Trinity Fire & Security SystemsChieveley, England, United Kingdom
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KG
Kimberley Grundy
Colleague at Trinity Fire & Security SystemsDidcot, England, United Kingdom
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JC
Joanne Coombe
Colleague at Trinity Fire & Security SystemsGreater Exeter Area, United Kingdom
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Andrew Jukes
Colleague at Trinity Fire & Security SystemsGateshead, England, United Kingdom
View →
CG
Carra Gale
Colleague at Trinity Fire & Security SystemsAbingdon-On-Thames, England, United Kingdom
View →
CP
Christopher Parsons Miet
Colleague at Trinity Fire & Security SystemsSlough, England, United Kingdom
View →
MW
Molly Wallis
Colleague at Trinity Fire & Security SystemsCardiff, Wales, United Kingdom
View →
SM
Sebastian Marcinczyk
Colleague at Trinity Fire & Security SystemsSt Helens, England, United Kingdom
View →
MB
Michelle Bines
Colleague at Trinity Fire & Security SystemsUnited Kingdom
View →
DL
David Lilley
Colleague at Trinity Fire & Security SystemsCuddington, England, United Kingdom
View →
KS
Kerry Strobeck
Colleague at Trinity Fire & Security SystemsChieveley, England, United Kingdom
View →
KG
Kimberley Grundy
Colleague at Trinity Fire & Security SystemsDidcot, England, United Kingdom
View →
JC
Joanne Coombe
Colleague at Trinity Fire & Security SystemsGreater Exeter Area, United Kingdom
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1 education record
Penny Downs education
-
Bablake School
FAQ
Frequently asked questions about Penny Downs
Quick answers generated from the profile data available on this page.
What company does Penny Downs work for?
Penny Downs works for Trinity Fire & Security Systems.
What is Penny Downs's role at Trinity Fire & Security Systems?
Penny Downs is listed as Key Account Manager at Trinity Fire & Security Systems.
What is Penny Downs's email address?
AeroLeads has found 1 work email signal at @freshdirect.co.uk for Penny Downs at Trinity Fire & Security Systems.
What is Penny Downs's phone number?
AeroLeads has found 4 phone signal(s) with area code 192, 186 for Penny Downs at Trinity Fire & Security Systems.
Where is Penny Downs based?
Penny Downs is based in Banbury, England, United Kingdom while working with Trinity Fire & Security Systems.
What companies has Penny Downs worked for?
Penny Downs has worked for Trinity Fire & Security Systems, Contact Web Ltd, Barry Callebaut Group, Fresh Direct (Uk), and Currently Seeking A New Challenge In Operations/ Customer Service/ Account Management.
Who are Penny Downs's colleagues at Trinity Fire & Security Systems?
Penny Downs's colleagues at Trinity Fire & Security Systems include Andrew Jukes, Carra Gale, Christopher Parsons Miet, Molly Wallis, and Sebastian Marcinczyk.
How can I contact Penny Downs?
You can use AeroLeads to view verified contact signals for Penny Downs at Trinity Fire & Security Systems, including work email, phone, and LinkedIn data when available.
What schools did Penny Downs attend?
Penny Downs studied at Bablake School.
What skills is Penny Downs known for?
Penny Downs is listed with skills including Customer Experience, Contact Centers, Management, Customer Satisfaction, Team Leadership, Customer Service, Performance Management, and Leadership.
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