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I am a seasoned service delivery and sales manager with 22+ years of leadership experience. Responsible for such achievements as revitalizing a struggling consumables department and bolstering revenue from $7M to $27M in a 24-month period, as well as streamlining service delivery strategies to manage 25% more accounts without increasing staff. Recognized for demonstrating a natural aptitude for business development, as well as for creating innovative sales and training programs with a corporate presence, I have a history of contributing to company growth throughout my career. Other professional focal points include sales and marketing strategies, corporate relations, and business management for retention of service revenue, market share and profit performance. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, business acumen, systems analysis, and resource management to support efficiency and maximum returns. Currently, I am the Manager of Service Delivery Managers with Diebold, Inc. Under my leadership, I conceive strategies and systems for financial services and solutions, and have directed teams of 25 sales support and service delivery staff. I also formulate marketing, retention planning and business development strategies to drive service revenue growth. In addition, I liaise with senior leadership, sales members and departmental teams to ensure the company’s support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, accomplished and resourceful service delivery and business managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget
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Service Account ExecutiveNautilus Hyosung America Oct 2018 - Apr 2023 -
Manager - Service Delivery-Diebolddirect-Aftermarket UpgradesDiebold Nixdorf Mar 1996 - Oct 2018Cleveland/Akron, Ohio AreaMANAGER - SERVICE DELIVERY MANAGERS, 2014 - PRESENTMANAGER – DIEBOLDDIRECT, 2010 - 2014MANAGER – INSIDE SERVICE SALES, 2009 - 2011SUPERVISOR – INSIDE SERVICE SALES, 2005 - 2009SPECIALIST - INSIDE SERVICE SALES, 1997 - 2005MARKETING ASSOCIATE – INTEGRATED MARKETING, 1996 - 1997• Promoted to director role to serve as a key member of service delivery team for North America developing strategies and systems for financial services and solutions. Direct two teams of 25 sales support and service delivery staff. Formulate marketing, retention planning and business development strategies to drive service revenue growth.ACHIEVEMENTS:• Revitalized struggling consumables department from declining revenue to creating new revenue streams taking revenue generation from $7M to $27M in 24 months.• Streamlined service delivery strategy to manage 25% more accounts without increasing staff.• Met or exceeded sales and retention quota for 6 years in a row.• Conceived company wide lead cultivation program for aftermarket upgrades and system enhancements.• Originated marketing programs for aftermarket services that improved image of marketing solutions.• Surpassed P&L profitability goals responsibility for last four years.
Penny Mccracken Skills
Penny Mccracken Education Details
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Business Administration And Management, General -
Stark State CollegeSales/Marketing -
Walsh UniversityBusiness Administration And Management, General
Frequently Asked Questions about Penny Mccracken
What is Penny Mccracken's role at the current company?
Penny Mccracken's current role is Service Account Executive at Nautilus Hyosung America.
What is Penny Mccracken's email address?
Penny Mccracken's email address is pe****@****usa.com
What is Penny Mccracken's direct phone number?
Penny Mccracken's direct phone number is +133089*****
What schools did Penny Mccracken attend?
Penny Mccracken attended Malone College, Stark State College, Walsh University.
What are some of Penny Mccracken's interests?
Penny Mccracken has interest in Education, Children, Economic Empowerment.
What skills is Penny Mccracken known for?
Penny Mccracken has skills like Sales Operations, Strategy, Sales, Management, Customer Satisfaction, Marketing Strategy, Market Research, Project Management, Customer Service, Integrated Marketing, Software Documentation, Solution Selling.
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