Penny Roach work email
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Penny Roach personal email
I am Administrative Professional. My strengths are all types of administrative support and I especially like working on special projects. I have been told by many coworkers that my enthusiasm brings a positive attitude to all that I do. I have experience with paralegal studies and Microsoft Office applications. Most recently I worked for Western Union where I streamlined the account closing process to reduce liability and improve customer satisfaction. I am seeking a job in administration where I can use my excellent customer service experience.Specialties: Research and Resolution of ProblemsSix SigmaAccount Relationship ManagementCustomer Relations and SupportStreamlining ProcessRecords Management
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Closing Specialist, LeadWestern Union 2004 - 2008Englewood CoCoordinated all activities related to closing down money order and convenience pay agents.• Developed Closing Group and computer system used to streamline all systems and departments affected by close-out of a Money Order account.• Implemented Access database system used to reduce fraudulent Money Orders by automatically voiding blank Money Orders.• Streamlined retrieval of blank Money Orders with new equipment retrieval process which reduced company liability from 80% to 20%.• Focused on client satisfaction as primary goal.• Created and maintained Standard Operating Procedures for the Closing Group.• Maintained relationships with other organization departments including Area National Managers and Closing Agents regarding closing progress. • Produced training tools and presented instructions for training on the Closing database. -
Agent Services RepresentativeFirst Data Corp 2002 - 2004Hired for Six Sigma “Money Order Equipment Retrieval” Project to improve return rate of Money Order equipment. Worked directly with Six Sigma Black Belt Leader and Agents.• Developed process maps of current and future state workflow for equipment retrieval.• Implemented process improvements and streamlined initiatives increasing equipment retrieval from 15% to 90%.• Developed calling procedures to locate equipment and advise customers on proper equipment packing process.• Influenced Western Union Money Order account closing procedure and equipment retrieval process.
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Private Wealth Client Account Service RepresentativeLeading Financial Management Company Providing Financial Advice And Investment Banking Services Jan 2001 - Jan 2002Englewood Co• Acted as team leader for meeting production deadlines.• Co-facilitated Six Sigma team which updated system used to record incoming documentation.• Serviced clients with over $1M in assets within extremely tight guidelines.• Worked with retail, retirement and legal products, including bulk transfers and client profiles.• Cross-trained peers on products via short subject classes and one on one mentoring.
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Legal Account Service RepresentativeMerill Lynch Jan 1996 - Jan 2001Englewood Co• Documented account openings including trust certifications, corporations and partnerships.• Processed account documentation in a timely manner and ensured firm was fully covered against any litigation/compliance issues.• Processed maintenance and distribution items on accounts including checks, federal fund wire transfers and in house journal entries.• Provided outstanding client service to branch offices and other internal departments.• Participated in training of new hires.• Acted as team lead for elevated problems and difficult questions.• Regularly reported team and departmental statistics to all core support services department including management.
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Account Service Representative/New Accounts ProcessorMerill Lynch Jan 1991 - Jan 1996• Opened and maintained new accounts.• Provided service and control support for Branch Offices.• Reviewed legal documentation and telephone inquiries regarding fiduciary accounts, including title changes and asset distributions.
Penny Roach Education Details
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College Course Work: English Composition, Paralegal Association
Frequently Asked Questions about Penny Roach
What is Penny Roach's role at the current company?
Penny Roach's current role is Experienced Administrative Professional.
What is Penny Roach's email address?
Penny Roach's email address is pe****@****ion.com
What schools did Penny Roach attend?
Penny Roach attended Arapahoe Community College.
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Penny Roach
Residential Construction Lending Program Development | Construction Risk Management Expert | Construction Real Estate | Business Strategy | Sales ExecutiveDenver Metropolitan Area3nbc-inc.com, graniteloan.com, truhomesolutions.com4 +130348XXXXX
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Penny Ingram
Greater Chicago Area1remingtonhotels.com
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