I am a Business Strategy and Construction Risk Executive. My expertise includes developing innovative solutions and client focused strategies that increases revenue, improves the customer experience and mitigates construction risk on residential, commercial and renovation loans. I bridge the gap between sales, customer care, operations and clients by solving complex issues and improving efficiencies. I have demonstrated success by re-engineering the sales process leading to a 275% increase in revenue and the addition of 120 clients over a four year period. As a client champion, my passion is building loyal partnerships by delivering results. LEADERSHIP - Spearheaded the sales team to sustained revenue growth of at least 20% annually over a 10-year period. Led customer care improving calls answered live by 15% while reducing abandon rates by 5%.CONTRACT NEGOTIATIONS - Negotiated the company's largest Fortune 100 Bank contract, resulting in the continuation of an exclusive agreement while maintaining an acceptable ROI.ACHIEVER - Led key client growth strategies, generating 70% of the company's revenue and resulting in a 52% sales growth year-over-year. QUALIFICATIONS AND SKILLSStrategic Account Growth | Business Development | Construction Risk Management | Stakeholder Engagement | Client Champion | Pipeline Management | Creative Problem Solving | Customer-Focused Solutions | CRM (ZOHO & Salesforce) Implementation | Skillful Contract Negotiations | P&L Management | Process Enhancements | Change Agent | Superior Analytical Skills | Cross-Functional Teamwork
Listed skills include Business Development, Sales, Account Management, Marketing, and 31 others.