Consulting and Project Management

Blackhawk Community Credit Union - Director of Support ServicesDec 2010–Nov 2020Support Services (Facilities/Security/Property Manager) for a $720 million, fifteen (15) location financial in SE Wisconsin. Responsibilities included:• Analysis of new branch locations & renovations, designs, project management and implementation of new branch models.• Selection & management of all facility vendor relationships across the organization, including RFP review, analysis, contract review, negotiations, implementation & service reviews.• Creation and management of branch leases. • Project management & system administration for software programs for security alarms, access cards, card services, ATMs and cash courier services.• Developed, tracked and adjusted operational budgets from $500K to $2M annually.• Responsible for annual vendor due diligence for 100 vendors ranging from high risk to low.• Managed all facility equipment vendors which included annual maintenance contracts, software & equipment updates, purchases, repairs and removals.• Participated in the organization’s teams for Security, Pandemic Planning, and Incident Response as well as many cross-functional product teams.Blackhawk Community Credit Union - Director of Branch OperationsNov 2007–Dec 2010Supervised operations of ten (10) branches and the Contact Center with duties that included:• Hiring, training and leading my team in Member Service Standards• Developed operational budgets for all branches• Coached staff in quality service standards and deposit/loan goals• Established service standards and the operational procedure review processes• Collaborated with Senior Leadership and the BOD to define strategic plansBlackhawk Community Credit Union - Branch ManagerMar 2007–Nov 2007Managed the daily operation of our largest branch while coaching 16-22 direct reports.