Penny Caven Email & Phone Number

Driving productivity and efficiency improvements across the Revenue Teams. Helping teams work smarter and more effectively through operations (process and workflow) improvements. Current focus on Gainsight CS to provide timely effective customer insights to support actions for healthy, happy customers and long term revenue growth.

Supporting and driving customer success across the revenue teams through a focus on data, process, people, systems and strategic initiatives

Supporting and driving customer success across the revenue teams through a focus on data, process, people, systems and strategic initiatives

British Columbia, Canada

Focused on data, process, people, systems and strategic initiatives for the Customer Success team.

Supporting our service team by creating processes, tools and programs to improve the effectiveness and efficiency of our team and services. I also help collaborative leaders use Thoughtexchange to hear the community's thoughts and surface and develop the best ideas.

Duncan, British Columbia

Providing curriculum development and business process consulting/workflow solutions to organizations. Analyzing, designing, and developing instructor led, eLearning, and blended learning solutions for a wide range of technical business processes.

Customer service training and quality, supporting and mentoring staff and management teams providing service to the following clients: Microsoft, Amazon, and TMobile. Developed curriculum and implemented ongoing educational initiatives to increase employee knowledge and skills to positively impact overall customer satisfaction. Established and built a regional team of analysts and personnel responsible for implementing a Six-Sigma approach for process improvement Developed… Show more Customer service training and quality, supporting and mentoring staff and management teams providing service to the following clients: Microsoft, Amazon, and TMobile. Developed curriculum and implemented ongoing educational initiatives to increase employee knowledge and skills to positively impact overall customer satisfaction. Established and built a regional team of analysts and personnel responsible for implementing a Six-Sigma approach for process improvement Developed and deployed strategic initiatives to drive change across world-wide teams to eliminate roadblocks that restricted both customer and employee satisfactionEstablished new methodologies, educated staff, and encouraged adoption of new directions across eight distinct high performance, customer-focused delivery teams Show less

Designed standard and customized information management and training solutions for clients in diverse industries.Coordinated and performed application development services aimed at assisting a diverse client base in managing information and workflow; including business process consulting, development, testing, implementation and rollout, training plans, and support services.

Grande Prairie, Ab

Dawson Creek, Bc