Penny Butler Email & Phone Number

In my most recent job role, I lead operations of a sizable Patient Services HUB aimed at delivering access and reimbursement services for complex specialty product (Acthar Gel) across multiple therapeutic areas. I create/employ SOPs to maintain compliance with processes as well as develop a best-in-class program for providing exceptional support to patients and healthcare professionals. I analyze promptly changing environments, identify industry trends, mitigate risks, and employ effective safeguarding measures by collaborating with vendors and internal stakeholders. I also serve as a liaison among patient support and field teams, market access, specialty trade, and brand marketing to evaluate patient experience needs and formulate effective programs. I also build comprehensive patient and healthcare professional engagement, encompassing content creation, digital initiatives, and optimized distribution channels as well as ensure alignment with regulatory needs while acting as an SME representative.

Orlando, Florida Area

During this tenure, I directed the employment and execution of key pharma programs, product launches, and compliance initiatives across multiple lines of specialty products. I spearheaded contractual obligations, including quarterly analysis, service level agreements (SLAs), and data specifications as well as proactively proposed suggestions to drive efficiency and determine potential pipeline opportunities.

Orlando, Florida Area

During this tenure, I implemented multiple manufacturer programs to drive substantial growth and lead to a successful buyout by Omnicare. I customized proprietary platform and performance metric tools to evaluate program KPIs in coordination with the IT department. I developed and employed comprehensive SOPs and job aides to assure exceptional quality and training standards. I also conducted quality audits and performance reviews on a daily basis to deliver constructive feedback and empower ongoing employee development.

Middletown, Ny

Orlando, Florida Area

Bachelor Of Business Administration - Bba, Marketing

Communication And Media Studies

Associate Of Applied Science, Business Administration, Marketing