Penny Gillespie Email & Phone Number

Arlington, Va

Has a research focus on digital commerce--to include personalization, trust, customer experience and adoption. Assists clients in technology strategies for digital commerce and improving digital commerce endeavors through engaging customer experiences. Maintains continual dialogue with industry leaders and clients engaged in digital commerce and presents on various aspects of digital commerce. Is introducing new research in 2021 that enables executives to break down the barriers preventing idea generation and digital transformation in their organizations.

Northern Virginia

Has a research focus on digital commerce to include personalization and trust, customer adoption, related mobile apps, and digital payments. Assists clients in technology strategies and improving digital commerce application performance through engaging customer experiences. Maintains continual dialogue with industry leaders and clients engaged in research areas and presents on research topics.

Northern Virginia

Research director focused on digital commerce, payments and personalization. She advises clients on strategy and technologies for online selling, optimizing customer experiences and electronic payments.

Washington D.C. Metro Area

Identify and interpret trends and extrapolate impact on industries, businesses, products and services to assist clients in strategic research, business & product visioning, market assessment and business cases. Write, consult and present in areas of expertise: financial supply chain automation, consumer online banking, billing & payments, corporate online banking, billing & payments, and mobile commerce & payments.

Washington D.C. Metro Area

Conducted extensive research and analysis on global business and technology strategies for executives pertaining to products and customer usage in the areas of mobile commerce, online banking (retail, small business and corporate), electronic payments (retail and corporate), electronic bill and invoice presentment, payment fraud and risk. Advised and guided c-level executives in interpretation of market trends and the impact of these trends on their companies and industries. Wrote authoritative articles for leading international industry research and advisory houses to guide executives. Personalized research for clients’ unique needs through client specific advisory and consulting. Presented strategic insights and analysis to C-level audiences at both US and international industry events. Sought by media and industry—radio, television and print—for comments and validation.

Washington D.C. Metro Area

Developed strategy for bill presentment aggregation product. Led multi-company team (IBM, CheckFree —now part of Fiserv—and the bank consortium Integrion) to jointly develop an online banking and bill payment product. Managed multiple electronic banking and bill payment products in the US. Developed strategy to increase US market share and reduce support costs. Served on the NACHA Council for Electronic Billing and Payment and the IFX committee for Bill Delivery and Payment.

Washington D.C. Metro Area

Created global online banking product strategy for North America, South America and Europe.

Washington D.C. Metro Area

Managed all functions for new multi-functional smart card technology product: strategy, product development, marketing, pricing and distribution.

Washington D.C. Metro Area

Identified, managed and communicated product changes for loan service (managing $27 billion portfolio) and related financial products. Managed small staff.

Washington D.C. Metro Area

Managed design and implementation of a new compensation and budget system (managing $53 million).

Bonn Area, Germany

Created, implemented and marketed innovative travel services for the international diplomatic community.

Greater New York City Area

Managed corporate information system of owned and leased properties. Performed financial analyses of existing properties. Created financial models and systems for evaluating new business opportunities. Developed standards and controls to improve operating efficiency. Evaluated new systems and software packages. Implemented new services and systems. Managed a technical staff.

Raleigh-Durham, North Carolina Area

Planned, coordinated and supervised audits of retail, distribution and service facilities. Determined the effectiveness of company policies, procedures and internal controls as well as the financial performance of units.

Mba, Business

Bs, Accounting