Newly created role as strategic advisor to VP, Data Center Operations, Americas. Drive the strategic planning and execution of critical projects, business rhythms, aligning with critical operations objectives across 300+ global data centers, 3,400+ employees. Develop and maintain cross-departmental and cross-geography relationships to enable leadership success.

Customer Experience:Strategy and execution lead for Americas.Change Leadership:Design and implement proactive change strategies and plans to increase employee and customer experience, optimize product release support and reduce employee and vendor resource resistance. Lead culture and behavior changes, developing tracking, measurement and continuous improvement. Leverage Prosci Change Management and Six Sigma Black Belt, book of knowledge for impact. Strategy and Business Architecture:Lead, execute, and evolve the build of a multi-year organizational strategy considering people, process, governance and technology to drive results. Lead 4Ps framing and design thinking methodology for growth.Lead Innovation and AI Hack v-Team facilitation of agile, effective processes for MVP and business case development.Develop and execute proactive, forward-thinking artifacts to support sustainable clarity, prioritization, focus and accrued value. Turn data into analytics into insights, accruing value to the business.Own development, presentation and management of a Health of the Business dashboard and Project Prioritization model for proactive, insight-driven strategic planning and decision-making.Culture:Support leaders and organization create and sustain a culture of diversity, inclusion, innovation and growth mindset; all to empower every person to achieve more.Business Operations:Lead the management of the DS + VI budget, OKRs, KPIs and RoB providing leadership teams with insight, key driver impact and recommendations. Evaluate business case and ROI for budget approval. Support headcount planning and management.Stakeholder Engagement:Build the stakeholder map for the DS Leadership Team, drive engagement, and influence its evolution.Business Transformation Change Leadership:Lead the DS + VI culture change of team, helping drive transformation to consultancy, insights and business storytelling for proactive client and customer experience.

Basketball Sports Technology + Analytics + StorytellingPositively impacting lives by innovating and organizing communities of basketball players and enthusiasts on various platforms to gather, play, compete and progress...together.Develop new products and go-to-market brand strategies. Drive and execute the brand strategy for consistency on all lines of business. Assist in the development of pick up basketball franchise model, custom, eSports League for semi-pro athletes on XBOX. Created business case including financials for CEO to sell to League Presidents.Lead community engagement and culture strategy within 1891 Club App and 1891 Events. Establish community relationships with community, businesses and sponsors.Execute signature event, PeachBasket Invitational where the Best of the Best semi-pro players from all over the United States come together to Compete.Serve and Win...Together.Develop business partnerships and opportunities to connect with the community to serve.Foster continuous improvement and reengineering of processes. Execute customer service initiatives and manage performance against KPIs. Establish policies that promote company culture and vision. Lead a team of 250+ part-time employees to encourage maximum performance.Write and submit reports to the CEO in all matters of importance. Assist CEO in fundraising ventures. Participate in expansion activities (investments, acquisitions, corporate alliances etc.).#AnythingIsPossiblewww.the1891.club

Listening, Informing and DeliveringAssist clients in finding suitable non-residential properties to run their business. Evaluate and complete an acquisition or sale providing guidance on agreements, mortgages, and market prices.Assist sellers in promoting their properties to attract qualified buyers in a reasonable amount of time. Assist with negotiations between buyers and sellers. Draft legal documents and contracts per GA GAR.Develop and communicate capital allocation strategies. Evaluate land, zoning, or other factors that could impede or enhance a property’s development.Conduct financial analysis of feasibility, renovation and other associated costs for income-producing properties.Provide guidance in developing, building or renovating residential and commercial properties as well as property management best practices.Develop strategies for improving operations and customer satisfaction on income producing properties. Provide neutral party to advise on the best outcomes for owned real estate.License #: 337581Website: https://charleneellis.sites.bhgrealestate.com/

Building a community of women focused on closing the gender and race wealth gap with real estate education.www.bwiw.club

Classically trained vocalist. Performed and competed internationally.2 solo projects.

Selected as an Owner/Operator candidate out of a pool of 60K applicants. Successfully advanced through 5 rounds of a highly competitive, multi-phase franchise interview process. Completed a self-initiated, hands on business practicum gaining knowledge of the CFA culture, capacities, daily operating procedures and the restaurant industry.Drove customer loyalty and executed operational excellence strategies during critical grand opening months. Leveraged knowledge of Strategy, Finance, Customer Care and Experience to provide written reports of key findings.Collaborated with Marketing and Technology teams to provide VOC and VOE data for campaign and technology  development. Tested new technology in support of better marketing and operational excellence in drive-thru procedures. Trained new team members on core customer service strategies, CFA culture and brand and how they contribute to the company’s bottom line.Developed collaborative relationships with multiple Operators, Support Center staff and team members to improve NPS scores, customer experience metrics, growth and retention through process improvements.

Mentor tech startups in Comcast/Boomtown's (Boulder, CO) Accelerator called The Farm.Provide the teams with business strategy, financial modeling, branding and investor pitch presentation support.

Black Belt Six SigmaLeadership, Innovation, Strategy & Execution:Led a multi-functional team that operationalizes and improves the deployment of products and processes across the Divisional Care teams.Designed and implemented an enterprise-wide Operational Excellence portal for increased communication and collaboration of initiative execution.Led roadmap and strategic development of go to market strategies that mitigate risk to the customer. Managed high-priority Division and Corporate initiatives with a focus on the Customer Experience.Continuous/Process Improvement:Leveraged DMAIC, Lean, Kaizen, measurements, accountability, analysis and delivery of process alternatives and solutions that have organizational impact to achieve goals. Reinforced and ensured consistency and standardization across the business resulting in efficiencies designed to enhance the client and agent experience.Business Insights:Captured internal and external Voice of the Stakeholder insights (extracting the "so what"), communicating business, process and system opportunities to SVP of Customer Strategy for Divisional Care strategic planning. Data Analysis and Interpretation:Drove process, product, training and communication improvement opportunities leveraging analysis of key performance metrics including customer feedback/VOC and contact rates. Program Management and Evaluation:Executed customer service programs ensuring that relevant customer service-based training, standards and best practices are developed, tracked and monitored across the business. Partnered with PMOs in the development and execution of customer and agent-facing National and Divisional programs.Change Management:Developed and executed change management plans and strategies to improve business performance. Design Thinking:Led the facilitation of a team charged with designing a solution to increase internal collaboration for better business results.

Successfully led the Board as Chair in the application and petition process to achieve a state charter for Sports Leadership and Management Academy of Atlanta's (SLAM) inaugural year.Mission — SLAM Academy of Atlanta's mission is to provide an engaging, challenging, and supportive learning environment that will motivate all students to be the best they can be in and out of the classroom and prepare them for future success.Vision — SLAM Academy of Atlanta will engage all students in:Sports infused lessons that develop lifelong learners who persistently pursue academic and personal excellence and are motivated to become future world changers.www.slamatlanta.com

Strategic operations and performance management consultant to Chief Information Officer and the Global Technology Operations Senior Leadership Team responsible for the design, measurement, reporting and improvement of employee and client key results.Led voice of the employee and voice of the customer activities which include the use of surveys, focus groups, appreciative inquiry and interviews to support evaluation, decision making, improvement and innovation.Managed the design, implementation, data mining, analysis and communication of the first multi-level employee survey and improvement process across the 3400-person global team. Presented high-level results and solution recommendations to senior management in an interactive dashboard and visualization.Partnered with Workplace Initiatives and Employee Engagement Team to create, implement, monitor and improve culture, accountability and inclusion initiatives.Served as thought leader, providing insights through research and regular study of practices across the organization and industry in order to address corporate goals in a forward thinking and innovative way. Executed a Center of Excellence digital platform to share knowledge, research and best practices.Provided project management support for analytical projects and identified process changes and solutions to grow profitability.Created approaches to utilizing measurement and business analytic systems to align business division direction and performance with company strategy.Developed sustainable and repeatable systems and products that can be customized and used across the organization. Created and implemented strategic management tools such as dashboards and balanced scorecards for strategic planning.Directed the continuous learning, development and adoption of business systems analytics approaches for team members.

Managed business case modeling and financial impact evaluation for Gaming, digital operations and marketing teams to inform decisions and track performance. Led innovation of efficient systems to produce strategic reports and dashboards, providing business insights to senior management.Analyzed market, operational and financial information, creating customized reports and analyses for effective assessment of growth opportunities. Led ROI analysis of key marketing initiatives and Cartoon Network mobile business.Advised and supported a 52-member operations team. Developed executive level decision support materials to improve group planning responsibilities.Managed business case analyses, strategic and financial planning for Entertainment Marketing. Assisted strategy team vet new revenue initiatives, developing business cases and strategy presentations.Led personnel forecasting and budgeting process across a group of 400 people.Partnered with e-commerce team to develop analytics for the transition of online multi-player asset from subscription-based to free model.

Developed business plan, set the strategic direction, goals and values for the company.Created and managed budget, payroll and bookkeeping ensuring timely and accurate execution.Led the hiring, onboarding and coaching of new team members. Conducted one-on-one sessions to discuss areas of opportunity, customer feedback and to gain a better understanding of team members' needs.Established, deepened and sustained relationships with key members in the supply chain process such as concierge, property management, other cleaning companies and also commercial cleaning supply vendors.Presented service offerings during meetings such as homeowners associations with the goal of becoming a preferred vendor.Led all marketing and promotion efforts. Conducted feedback/experience and continuous improvement efforts including focus groups, interviews and survey dissemination, collection and analysis.Cleaned homes during peak times, staffing gaps or by customer request.Participated in SBA classes, trade shows and online trainings for ongoing educational development, networking and partnership opportunities.

Supported FritoLayPrepared and managed to a $96M budget with a goal of 3% reduction in expense. Advised 6 managers on optimizing sales, decreasing waste, and reducing turnover by providing competitive benchmarking and partnering with Operations on route restructuring. Supported all expense cost centers covering Retail and Warehouse Direct by providing analysis, forecasting and budgeting support.Conducted all internal audits and managed processes to 100% SOX compliance.Trained new field managers on financial statements and analysis and best practices to reduce waste.Partnered with Operations to develop budget planning templates to facilitate planning meetings with Zone Sales Leaders.

Conducted strategic analyses relating to regional/functional business issues (market dynamics, business models, emerging growth opportunities, competitor actions, community banking capabilities, economics, industry financial drivers) using analytical frameworks and rigorous financial modeling skills.Worked with EVP to develop team charter and to manage, monitor and review projects across the group. Developed metrics and measurement strategy to communicate project ROI and performance and to activate effective solutions.Developed market analysis and best practice research for branch growth opportunity. Developed decks and presented key findings regarding market trends to EVP.Created and managed financial models for Community Banking Group.Designed and implemented analytical tools resulting in the identification of wasteful business practices and procedures. Selected to participate in Six Sigma Green Belt Program. Served as consultant to EVP on process improvement initiatives. Partnered with sales, marketing and community members to develop revenue lift model to address new market growth and attrition.Supported FleetBoston Financial

Boston Area Health Education CenterMission: to expose youth from underserved communities to allied health and medical careers, provide internships and post-secondary opportunities.Established and cultivated partnerships for increased funding stream opportunities by co-creating a ‘think tank’ and annual leadership conference. Increased program and brand awareness, as well as program participation by ~35%.Developed project ideas and wrote grants for new funding opportunities. Established project summary, including goals, evaluation methods, timeline and budget.Led a team of 3 and also an adjunct staff of 12 to provide service to a 105 student and parent member population.Created an arts-based, mobile health education component for funding expansion. Increased budget by 20% over 2 years.

Child Reader, inaugural season (S01, E01, 1983). First African American reader/First female reader.S01E01: 22:02https://youtube.com/watch?v=x_cqbNK0d-M&feature=share