Richard Peralta Email & Phone Number

New York, United States

• Identified and diagnosed hardware failures and software issues across various computers and related equipment, meticulously documenting findings for reference.• Provided clear and detailed technical explanations to walk-in customers, conducting thorough problem analyses and offered tailored solutions through consultative selling techniques to ensure customer satisfaction and encourage repeat business.• Recommended optimal components and configurations, skillfully assembling customized computer systems to meet specific client needs.• Communicated promptly and courteously with customers via multiple channels—including face-to-face, telephone, text, and email—keeping them informed throughout the service process.• Utilized technical manuals and support resources effectively, maintaining current certifications such as CompTIA A+ and staying updated on emerging technologies and retail products.• Maintained a clean and organized work area to facilitate efficient workflow and create a professional environment conducive to positive customer experiences.

New Paltz, New York

A historical enrichment project based on deciphering messages from world war II that were encrypted using popular cipher methods for that era.• Developed a comprehensive module-based program to decrypt a variety of ciphers used during World War II. • Customized and optimized the existing code base to support multiple types of enigma machine ciphers, enhancing the program's versatility and functionality. • Extended the capabilities of the program by integrating German decryption and translation features, allowing for more accurate and insightful analysis of encrypted messages. • Introduced a highly efficient multi-threaded option for enigma machine ciphers, resulting in an impressive average runtime reduction of 75% (from 5 minutes to 45 seconds). • Collaborated with the team to reimplement the brute force cipher key cracking algorithm, ensuring its compatibility with the new multi-threaded decryption method, significantly improving overall decryption speed and accuracy.

• Memorized 40+ event specific dishes and drinks each week to answer guest questions.Performed setup and breakdown of event fixtures, decor, glassware and silverware for guest comfort and accessibility.• Earned a food handlers permit to accurately follow safe food handling protocols and procedures ensuring the safety of guests.• Served 100 to 300 guests for any given event while memorizing guest orders and allergies.• Served as a mediator between supervisors and guests in need of special accommodations.

Bachelor Of Science - Bs, Computer Science, 3.2

Associate Of Science - As, Computer Science, 3.0

Computer Installation And Repair Technology/Technician, 4.0