Michael Perdomo Email & Phone Number

United States

·Assist members with inquiries via phone, digital, and written channels, addressing benefit and claim questions with a friendly and professional approach.·Explain claim outcomes and guide members through their Explanation of Benefits (EOB) and Smart Summary.·Document grievances and track interactions to ensure prompt resolution of customer issues.·Utilize problem-solving skills to enhance the member experience and achieve high satisfaction.·Stay current on Humana’s products and Medicare Advantage plans to offer personalized guidance.

Dominican Republic

·Rescheduling missed, no-show, or cancelled appointments to ensure optimal patient care and provider schedules.·Scheduled diagnostic orders received from other specialists and coordinated with patients to ensure timely appointments.·Assisted in taking inbound calls when call queue is high to ensure prompt service.·Responding to incoming texts, and emails from patients regarding appointment scheduling, rescheduling, referral, refills request and relaying important medical information.·Moved patient appointments when doctors & technician were on vacation or out of the office.·Maintained accurate and complete patient records and performed data entry for campaigns.·Proficient in using eClinicalWorks and Five9 call center software.

Distrito Nacional, Dominican Republic

Entering customer and account data from source documents within time limits. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

Dominican Republic

●Provided technical support & customer service to customers of Viya, responding to phone calls, emails, and live chats related to internet signup, features, and networking settings●Identified, investigated, and resolved issues on the home WiFi network and email services, including offline service disruption, frequent disconnections, slow speeds, and basic device support.●Retained customers requesting to cancel due to service or other issues and escalated technical and non-technical issues through appropriate channels●Educating customers on various internet-related topics, such as security, privacy, and data usage.●Followed up with customers to ensure satisfaction and issue resolution●Handled moderate to high call volume in addition to ticketsNOTE: Lbx Teleservices was a BPO call center that provided technical support to customers of Viya, an internet service provider located in the United States Virgin Islands