Bridget Brooks Email & Phone Number

Mission Viejo, California, United States

-Lead 5 local B2B Sales teams through strategies to complete task load while ensuring growth in YoY Revenue through remote communication.-Collaborated with the Leaders of Consumer Sales and Support Teams to grow introduction quantity by 26% and conversion of these leads by 58% YoY, priority KPIs to rebuild post-pandemic.-Coached underperforming team members to at or above benchmark results.

Mission Viejo, California, United States

Managed Retail Sales Strategies for Mission Viejo Apple Store, while balancing team and customer health.Identified opportunities in Customer Service and Sales behaviors, and empowered a team of high performers to implement trainings and mentorship to grow their development, and store results.Improved Customer Satisfaction scores, Service attachment metrics, and Team Satisfaction Scores.

Newport Beach, California, United States

Created strategy for high volume service team to support consumer technical issues in Apple’s Newport Beach Retail Team.Mentored emerging leads in developing strategies to build efficiency, and quality of repairs.Leveraged customer insights to improve service strategies through key team influencers.

Newport Beach, California, United States

Managed Retail Sales Strategies for the Newport Beach Apple Store, while balancing team and customer health.Identified opportunities in Customer Service and Sales behaviors, and empowered a team of high performers to implement trainings and mentorship to grow their development, and store results.Improved Customer Satisfaction scores, Service attachment metrics, and Team Satisfaction Scores.

Brea, Ca

Brea, California

Part of a 3 person team who Lead a larger team of ~70 employees in the service and training department of a retail outlet. These teams support the Apple community of Brea around consumer and small business level needs based on Training and Technical Support.Tasks include:-Scheduling.-Daily communication of vision and purpose.-Gaining buy in and excitement of new strategies.-Communication to other departments around current initiatives of the Training and Technical Support teams.-Conflict management between employees, and also employees and customers.-Delivering in the moment feedback.-Receiving feedback to create better work environment our teams.

Brea, Ca

Trainings: Plan, organized, and schedule trainings to educate our internal customer on Apple's current initiatives. These trainings would involve partnership with multiple outlets within the market, as these were often facilitated together. These trainings ranged from formal setting with presentation and facilitation styles mixed, to one on one conversations and follow ups to check for progress.Employee Development: Developed and mentored other employees within the organization around training behaviors, to support growth in their current role as well as developing a team to delegate training responsibilities when personally unavailable.Career Fairs & Hiring Events: Organized and planned resources to facilitate hiring events and participate in Career Fairs. Resources included, but not limited to space, people, and technology setup.

Brea, Ca

After the closing of Lamb & Flag, my path thankfully allowed me to return to Apple, a company who's core beliefs and values I truly align with.Having already been a technician and now having leadership and team building experience, I'm currently performing the traditional role of a technician, but with an emphasis on mentoring and leadership.My role within Apple has allowed me to support management on developing and communicating new initiatives to our team. Some of these new initiative developed have been:-Working with a small group of veteran technicians developing and implementing a program to further the training of peers and perspective future team members. This program allowed these individuals to gain the confidence needed to perform in real time situations. In turn these employees were better equipped to assist customers in a timely manner. This program also created 7 promoted employees in it's first year.-Developing and implementing a strategy to streamline organization and communication between repair shifts. This insured that customers were receiving quality service, matching expectations set during appointments.

Cerritos, Ca

-Setup and opened stores 2 and 3.-Created company wide documents ( ex. Guides, forms, etc.)-Trained and coached store staff to reach sales goals.-Maintained and merchandised Cerritos store.-Created organizational structure for stock room to be followed and maintained by staff.-Maintained Payroll.-Processed and received shipment.-Provided support and conflict resolution options for staff.

Brea, Ca

In my time at Apple I was employed as a Concierge, followed by a role of Family Room Specialist, and ultimately Genius.As a Genius:-Provided timely and specific customer service to customers at Apple's "Genius Bar".-Repaired computers in a thorough, but time efficient manor.-Diagnosed and tested Mac Computers, iPhones, iPads, and iPods for issues to locate solutions needed for repair.-Worked in a team environment.

Brea, Ca

Venice, Ca

-Oversaw and edited blog. -Built social network strategies to improve exposure.-Located and consulted on new technologies to advance media presence.