Manuel Perez Email & Phone Number

Mesa, Az, Us

Tempe, Arizona

Enterprise-wide support of the Chief Financial Officer (CFO) in developing, organizing, communicating, and maintaining sustainability and maturity in the Risk Control Self-Assessment (RCSA) Program, Third-Party Risk Management, Strategic Sourcing, Procurement, as well as serving as the Subject Matter Expert for all policies, programs, and frameworks for all business units within First and Second Line of Defense.Key Achievements:● Successfully mentored 12 contractors into full-time employees and facilitated promotions for three team members, enhancing overall team capability and morale.● Enhanced the Risk and Control Self-Assessment (RCSA) by identifying risks linked to new evolvingprocesses and serving as the First Line of Defense Subject Matter Expert on risk risk programs, monitoring, reporting, and resolution.● Championed the implementation of risk-based testing and monitoring programs by coordinating cross functional teams merging data from Archer and SAP into an excel database for reporting and Tableau presentation, successfully remediating significant federal sanctions through the management of an enterprise-wide risk control program.● Educated and advised business leaders on advanced risk management strategies, driving ongoingidentification of current and emerging risks while establishing strong relationships with key stakeholdersto enhance regulatory compliance and overall risk management effectiveness.

Tempe, Arizona

Managed a portfolio of third-party vendors by facilitating risk assessments, identifying inherent risks, and collaborating with business line Relationship Managers to ensure governance, risk, and compliance objectives were met within the GRC system (Archer).Key Achievements:● Effectively resolved internal and external audits by leading consultations with Relationship Managers and Third Parties to streamline operational and organizational processes, ensuring compliance enterprise-wide, utilizing Excel for project management.

Chandler, Az

Investigate financial crimes; enhanced due diligence (EDD) know your customer/client (KYC) and employ analytic techniques to identify potential instances of money laundering (AML) and deliver Suspicious Activity Reports (SARs) ensuring compliance with regulatory obligations.Key Achievements:● Supported pilot programs, creating fraud trend triggers and effectively resolving system issues through in-depth analysis of customer patterns and trends, leading to enhanced operational efficiency.● Drove significant sales growth by conducting in-depth analysis of merchant models, designing targeted training programs, and elevating outbound call quality related to PayPal products and services, all while ensuring robust security measures were in place.● Developed and delivered training for the risk department focused on thorough reviews of international patterns and accounts, resulting in a marked improvement in accuracy for identifying potential instances of money laundering and fraud, and reinforcing compliance with BSA/AML, USA Patriot Act, and OFAC regulations

Phoenix, Arizona Area

Management and development of processes between merchants, affiliates, and analysts enterprise wide. Overseeing high-volume merchant services within high-risk sectors to reduce payment fraud, lowering chargeback ratios, protecting merchant accounts, processing secure transactions, and improving business profitability. Resolve business challenges, enhance sales performance, and attract new clients while adhering to Credit Card Association guidelines.Key Achievements:● Streamlined efforts enterprise wide by developing and implementing policies, procedures, and monitoring frameworks for Phoenix NAP brands decreasing chargeback rates for the Secured Servers, Secured Cloud brands from 30% to under 3%, ensuring adherence to regulatory standards.● Trained staff in policy review to improve their understanding and detection of client fraud tactics, achieving a 75% reduction in affiliate fraud and decreasing the chargeback rate from 20% to 1%, leading to substantial revenue savings.

Bachelor Of Arts (B.A.), Design And Visual Communications, General

Certification, Web/Multimedia Management And Webmaster

Associate Of Science (A.S.), Business Administration And Management, General

Activities and Societies: Students In Free Enterprise (S.I.F.E.)