Per Granqvist Email & Phone Number

Helsinki, Uusimaa, Finland

Helping Singa's UK customer base thrive using the service. Independently handling small and medium sized entertainment venues and restaurants in all steps of the customer journey. Kicking off new customers, training them on the software and providing insights and support during QBRs.

Helsinki

In charge of the daily operation of our new office as well as service/equipment procurement, dividing my time between my Office manager and Customer care manager tasksFound a new office for the ever growing ParkMan teamDecided on its floor plan together with our CEO and the building's facility manager, its design with an interior designerOrganised the move.

Helsinki, Finland

- Collecting data from customer contacts to identify bottlenecks and improvements points- Training new Customer Service SpecialistsBy streamlining the support, the actual need for users contacting us is decreased as the users can find the answers directly in the app or on the website."ParkMan - The parking app. Pay for your parking using your smartphone..

Poole, United Kingdom

• Conducting in-depth quality analysis of all inbound customer channels, to establishperformance issues (people, process and system) which can then be developed todrive performance improvement activity across the operation
• Providing the business with intelligence from all customer touch-points; withparticular focus on process compliance, customer satisfaction and knowledge gaps. One big factor looked at was the quality and actual.
• Coaching and developing the support advisers by feeding back benchmark scoresside by side
• Analyzing customer satisfaction surveys to find root of complaints to further aid and improve the performance of the company

Poole, United Kingdom

• Assisting the team leader in managing a team of 15-20support agents, mainly answering technical queries
• Working together with my team to maintain a high standard oftechnical support
• Check and monitor quality of individual agents performances,giving them feedback and improvement points
• Coaching agents both within and outside my own team
• Dealing with technical escalations, providing further troubleshooting steps wherethe tools provided have not helped. This would be logged in the CRM system to ease followup by the support advisors
• Discussing with dissatisfied customers, explaining processesand dealing with their complaints in a timely manner

Poole, United Kingdom

• Provide customer support via multiple touch points (inbound calls, e-mail, instant messaging)
• Accurately log customer and product information into CRM systems
• Proactively develop skills and knowledge through effective use of systems
• Understanding customer care and apply to all customer touch points
• Share knowledge gained with team through effective knowledge transfer
• Maintain a high standard in personal KPI targets as defined

Finland

Ran a six month project, working to up the unity between young people in the Turku archipelago, over both geographical and lingual borders.

Parainen

Mainly taking orders and serving customers at their table.

Business And Administration Clerk, Customer Service, Sales Support, And Bookkeeping, 3/3

Studied the basics of customer service, sales support, and bookkeeping to bring my degree closer to par with my work experience.

Vocational Qualification In Youth And Leisure Instruction, Youth Services/Administration

Studied (theoretically and practically) group leadership and development psychology