Niklas Nyström Email and Phone Number
Niklas Nyström work email
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Niklas Nyström personal email
I am a growth-focused leader passionate about driving customer-led growth and delivering measurable value through actionable strategies. With an entrepreneurial mindset and a keen analytical approach, I have successfully built and scaled high-performing B2B customer success and sales teams in fast-paced SaaS startups and scale-ups.My expertise lies in transforming customer partnerships into strategic revenue drivers. By collaborating closely with marketing, sales, and product teams, I ensure that customer insights inform strategic decisions and align with broader business goals.Notable achievements include:- Increasing NRR from 98% to 101% by developing targeted upsell and expansion strategies.- Reducing monthly churn from 3.2% to 1.4% through enhanced customer onboarding and engagement programs.- Driving upsell and expansion contributions to new revenue growth from 12% to 41% via data-driven customer segmentation.I am skilled in leveraging tools like HubSpot and Looker to identify growth opportunities, streamline processes, and scale strategies that empower teams and delight customers. My leadership philosophy emphasizes mentorship, collaboration, and creating a culture of continuous improvement.What drives me? A passion for turning challenges into opportunities. Having seen the transformative power of SaaS solutions, I am committed to helping businesses achieve predictable growth while fostering exceptional customer experiences.If you're passionate about SaaS growth, customer success, and innovative leadership, let’s connect and explore ways to drive impactful results together!
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Vp Of Customer SuccessSinga Sep 2021 - PresentHelsinki Metropolitan AreaAs VP of Customer Success, I lead our global Customer Success team with a strategy rooted in customer-led growth, leveraging my strong foundation in B2B sales to drive impactful results. I oversee every stage of the customer journey, including onboarding, seamless handoffs from sales, training, product adoption, upsell, expansion, and managing customer expectations.I am responsible for setting and optimizing KPIs and key metrics that enhance customer experience and maximize customer… Show more As VP of Customer Success, I lead our global Customer Success team with a strategy rooted in customer-led growth, leveraging my strong foundation in B2B sales to drive impactful results. I oversee every stage of the customer journey, including onboarding, seamless handoffs from sales, training, product adoption, upsell, expansion, and managing customer expectations.I am responsible for setting and optimizing KPIs and key metrics that enhance customer experience and maximize customer lifetime value. By aligning cross-functional efforts and fostering a customer-first culture, I ensure our team delivers measurable success for our customers and sustained growth for the business. Show less -
Head Of SalesSinga Feb 2019 - Sep 2021Helsinki Area, FinlandAs Global Head of B2B Sales, I co-led B2B sales teams across Finland, the Nordics, and the UK in collaboration with the CCO, driving growth and operational excellence. I was responsible for building and managing a high-performing team of Account Executives and Sales Development Representatives, ensuring motivation, continuous development, and success at every level.I identified and implemented strategic improvements to the sales process, introducing new technologies and tools to support… Show more As Global Head of B2B Sales, I co-led B2B sales teams across Finland, the Nordics, and the UK in collaboration with the CCO, driving growth and operational excellence. I was responsible for building and managing a high-performing team of Account Executives and Sales Development Representatives, ensuring motivation, continuous development, and success at every level.I identified and implemented strategic improvements to the sales process, introducing new technologies and tools to support scalability and drive rapid growth. By delivering ongoing training and fostering a culture of continuous learning, I equipped the sales team to excel in a competitive market.In this role, I also played a key part in identifying new market opportunities, nurturing extensive relationships with key customers, and collaborating with the marketing team to refine customer outreach strategies, aligning efforts for maximum impact and customer acquisition. Show less
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Sales ManagerSinga Oct 2017 - Feb 2019Helsinki Area, FinlandAs Sales Manager, I led the B2B Sales and Business Development team in Finland, driving growth and fostering strong relationships with key accounts through effective account management. I played a pivotal role in optimizing sales and support processes, identifying opportunities to enhance performance, and boosting team effectiveness.In this role, I provided hands-on leadership, including training, mentoring, and performance evaluations, ensuring team members were empowered to achieve… Show more As Sales Manager, I led the B2B Sales and Business Development team in Finland, driving growth and fostering strong relationships with key accounts through effective account management. I played a pivotal role in optimizing sales and support processes, identifying opportunities to enhance performance, and boosting team effectiveness.In this role, I provided hands-on leadership, including training, mentoring, and performance evaluations, ensuring team members were empowered to achieve their goals. By aligning team efforts with business objectives, I contributed to sustained success and the delivery of exceptional results for customers and the organization. Show less
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Account ManagerJoiqu Feb 2017 - Oct 2017As an Account Manager, I partnered with companies to enhance collaboration, streamline communication, and improve operational efficiency. By understanding each client’s unique needs, I provided tailored solutions that empowered teams to work smarter and achieve their goals more effectively. -
Project ManagerContent House Oy Sep 2016 - Jan 2017HelsinkiAs a Project Manager at Content House, I was responsible for B2B sales and managing content marketing projects from inception to completion. Content House specializes in creating tailored content marketing solutions that help B2B businesses attract and retain customers by delivering relevant, valuable content that drives engagement.In this role, I worked closely with clients to understand their objectives, coordinated cross-functional teams to deliver high-quality content, and ensured… Show more As a Project Manager at Content House, I was responsible for B2B sales and managing content marketing projects from inception to completion. Content House specializes in creating tailored content marketing solutions that help B2B businesses attract and retain customers by delivering relevant, valuable content that drives engagement.In this role, I worked closely with clients to understand their objectives, coordinated cross-functional teams to deliver high-quality content, and ensured projects were completed on time and within budget. My focus was on building strong client relationships and delivering results that aligned with their marketing and business goals. Show less -
Sales Location SupervisorHelsingin Sanomat Nov 2015 - Sep 2016Helsinki AirportWorking for Promotion Point representing our client Helsingin Sanomat.Sales supervisor in the Helsinki Airport sales location. My responsibilities include but are not limited to training and developing salespersons, motivating them in order to everyone to excel and providing weekly sales reports for the team leader.The aim is to find new subscribers for Helsingin Sanomat. Helsinki Airport is the main place of the Helsingin Sanomat event sales because there we can reach customers… Show more Working for Promotion Point representing our client Helsingin Sanomat.Sales supervisor in the Helsinki Airport sales location. My responsibilities include but are not limited to training and developing salespersons, motivating them in order to everyone to excel and providing weekly sales reports for the team leader.The aim is to find new subscribers for Helsingin Sanomat. Helsinki Airport is the main place of the Helsingin Sanomat event sales because there we can reach customers from all over Finland. Annually we engage more than four million people in the HS sales promotion.Helsingin Sanomat is the largest subscription newspaper in Finland and the Nordic countries, owned by Sanoma. Show less -
Sales Representative & Sales TrainerHelsingin Sanomat May 2013 - Nov 2015HelsinkiWorking for Promotion Point representing our client Helsingin Sanomat.Salesperson and trainer in the Helsingin Sanomat sales team. My goal is to advise, develop, motivate and listen to the team in order to everyone to excel.Helsingin Sanomat is the largest subscription newspaper in Finland and the Nordic countries, owned by Sanoma.
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SalesPromotion Point Apr 2013 - Sep 2016HelsinkiSales professional working in sales and sales promotion for different brands.Promotion Point is the leading experiential sales and marketing agency in Finland. We meet our customers wherever it is easy for them. Our most important tools are face-to-face sales, promotions and b2b-encounters. We are a rapidly growing company, and we enjoy creating better productive sales and marketing experiences for our customers.Customer experience and engagement is an essential part of all… Show more Sales professional working in sales and sales promotion for different brands.Promotion Point is the leading experiential sales and marketing agency in Finland. We meet our customers wherever it is easy for them. Our most important tools are face-to-face sales, promotions and b2b-encounters. We are a rapidly growing company, and we enjoy creating better productive sales and marketing experiences for our customers.Customer experience and engagement is an essential part of all businesses. We believe that the best tool for engaging is to talk with your customers personally. We meet customers face-to-face at airports, shopping malls and events.Our mission is to produce more productive and positive customer experiences. Show less -
Team Leader TraineePromotion Point Apr 2016 - Aug 2016Helsinki Area, FinlandIntensive sales lead training period.
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Sales PromotionTesla Motors Oct 2015 - Mar 2016Helsinki, FinlandWorking for Promotion Point representing our client Tesla.Working with the sales team handling of walk in store guests providing a good Tesla experience in the Tesla Store Kaivoksela. I am conducting test drives for the consumers, generating new leads and making sales. I was also working with the sales promotion campaign in the Helsinki Airport and Galleria Esplanad. -
Customer ServiceIkea Group Apr 2010 - Aug 2011Vantaa
Niklas Nyström Skills
Niklas Nyström Education Details
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Hospitality Management -
Marketing & Pr
Frequently Asked Questions about Niklas Nyström
What company does Niklas Nyström work for?
Niklas Nyström works for Singa
What is Niklas Nyström's role at the current company?
Niklas Nyström's current role is Customer-Led Growth｜VP of Customer Success at Singa.
What is Niklas Nyström's email address?
Niklas Nyström's email address is ni****@****nga.com
What schools did Niklas Nyström attend?
Niklas Nyström attended Haaga-Helia University Of Applied Sciences, Estonian Business School.
What skills is Niklas Nyström known for?
Niklas Nyström has skills like Customer Service, Teamwork, Sales, Marketing, Presentation Skills, Face To Face Sales, Microsoft Office, Project Management, Consumer Behaviour, Event Planning, Sales Promotion, Social Media.
Who are Niklas Nyström's colleagues?
Niklas Nyström's colleagues are Ekaterina T., Juha Heikkinen, Vladyslav Vovk, Steve Dalton, Per Granqvist, Jacob Lancaster, Jenni Väisänen.
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1efkab.se -
Niklas Ekblom
Greater Umeå Metropolitan Area1figureout.se -
Niklas Nyström
Greater Stockholm Metropolitan Area
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