Managing Training for Entire Organization - Including Recruitment Interviews , Pre Process & Process Training .

Responsible for Reinforcement of training, standardization & content development, managing training calendar, trainer development & certification for entire operations(Insurance, Hospitality,Healthcare, Banking & Financial Services & Mortgage. Led the transition of 2 key projects of 250 employees each. Helped create and sustain a culture of process improvement by setting up the Quality Function and Refresher Training Processes. Also drove the coaching and mentoring process in each business… Show more Responsible for Reinforcement of training, standardization & content development, managing training calendar, trainer development & certification for entire operations(Insurance, Hospitality,Healthcare, Banking & Financial Services & Mortgage. Led the transition of 2 key projects of 250 employees each. Helped create and sustain a culture of process improvement by setting up the Quality Function and Refresher Training Processes. Also drove the coaching and mentoring process in each business line along with the regular Training Needs Identification and AnalysisDeveloped Skill Matrix from Process Training Standpoint which helped streamline the Learning Needs Assessment Process and highlighted all High, Average and Low Performing Individuals. This made the career progression process easier and also gave insight to learning needs and hence helped create Learning Intervention.Created the framework for Knowledge Management Framework(SOP) creation and sustenance in each process. Designed, developed and structured Campus to Corporate Training program which runs across 8 weeks for Keane IT equipping individuals with corporate skills.Led the initiative of Leadership Development and introduced & drove workshops on the Basics of Corporate Skill Training for Team Leaders, Assistant Managers and Process experts … Workshops on Email Writing Skills for Proffesionals, Conference Call EtiquetteDeveloped and Delivered Train the Trainer (TTT) Workshop for budding trainers/process ExpertsKickstarted my role by setting up collections training for one of the biggest US Clients of the company also helped Revamp the collection training modules by using the appreciative inquiry and the learning path methodology. Implemented the concept of “Veracity Training” where techniques are used to have the agents more floor ready post their graduation Show less

- Took on the role of Training early in mycareer. Post a year of being in operations and excelling there, I got selected through an Internal job Posting for a Trainer. Post my Selection, I led 2 transitions successfully and also got my certification from the Client as a Process Trainer. - I was one of the early ones who first attained Level 1 and Level 2 Certification on Train the Trainer Skills. I then moved on to being the Master Trainer/Assessor for the same workshops after meeting all… Show more - Took on the role of Training early in mycareer. Post a year of being in operations and excelling there, I got selected through an Internal job Posting for a Trainer. Post my Selection, I led 2 transitions successfully and also got my certification from the Client as a Process Trainer. - I was one of the early ones who first attained Level 1 and Level 2 Certification on Train the Trainer Skills. I then moved on to being the Master Trainer/Assessor for the same workshops after meeting all qualifying criteria per GE Standards. - I also started with Short modules on Email Writing Skills, Telephone Etiquette based on the need assessment and the feedback from the client. Show less